Domain separation in ServiceNow Otto panel

---
title: Domain separation in ServiceNow Otto panel
description: Domain separation is supported for ServiceNow Otto panel. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-panel-domain-separation.html
release: australia
topic_type: concept
last_updated: "2026-10-22"
reading_time_minutes: 1
breadcrumb: [AI Admin Hub reference, AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# Domain separation in ServiceNow Otto panel

Domain separation is supported for ServiceNow Otto panel. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic



-   Business logic: Ensure that data goes into the proper domain for the application’s service provider use cases.
-   The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
-   The owner of the instance must set up the application to function across multiple tenants.

Sample use case: When a service provider \(SP\) uses chat to respond to a tenant-customer’s message, the customer must be able to see the SP's response.

For more information on support levels, see [Application support for domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/domain-separated-apps.md).

**Parent Topic:**[AI Admin Hub reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-reference-landing.md)

**Related topics**  


[Domain separation for service providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/domain-sep-landing-page.md)