Assessing readiness status

---
title: Assessing readiness status
description: The AI Readiness Evaluation app shows you a high-level overview of your go or no-go status for your organization's readiness to implement agentic AI, generative AI, or both.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-readiness-evaluation/assessing-go-no-go.html
release: australia
product: Now Assist Readiness Evaluation
classification: now-assist-readiness-evaluation
topic_type: concept
last_updated: "2026-10-06"
reading_time_minutes: 1
keywords: [Now Assist Readiness Evaluation, Now Assist Readiness Evaluation app, Now Assist Readiness, Now Assist assessment, GenAI assessment, AI assessment, Agentic AI assessment]
breadcrumb: [Use, AI Readiness Evaluation, Assessing your AI readiness, Getting started with AI, Enable AI Experiences]
---

# Assessing readiness status

The AI Readiness Evaluation app shows you a high-level overview of your go or no-go status for your organization's readiness to implement agentic AI, generative AI, or both.

**Important:** The AI Readiness Evaluation store application is being prepared for deprecation. The readiness assessment capability is now available as a native in-platform feature within the AI Admin Center application. For more information, see [AI Admin Center \(formerly Now Assist Center\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-landing-page.md).

Navigate to **Workspaces** > **AI Readiness Evaluation** and select the Home icon \[Omitted image "home-icon.png"\] Alt text: to review your assessments' home page.

An overall ready or action-required status is determined by percentage rules. A green **Ready** button appears if over 75% of your instance is ready to implement agentic AI, generative AI, or both.A yellow **Action Required** button appears if 75% or less of your instance is determined to be ready to implement agentic AI, generative AI, or both. Each finding is broken down and automatically tagged as a product, data, or configuration issue. Having issues categorized lets you know whether you should open a Now Support case, cleanse data, or adjust platform settings.

The AI Assessment Home Page tab details the Ready or Action Required for agentic AI in ITSM and CSM.

\[Omitted image "nare-agentic-ai-assessment-home-page.png"\] Alt text: Agentic AI Assessment Home Page tab showing a green Ready button for agentic AI in ITSM and yellow Action Required buttons for CSM and HRSD.

The AI Assessment Home Page tab details the go or no-go status for AI products and features, including:

-   ServiceNow Otto for AI Search
-   ServiceNow Otto for Virtual Agent
-   ServiceNow Otto for IT Service Management \(ITSM\)
-   ServiceNow Otto for Customer Service Management \(CSM\)
-   ServiceNow Otto for HR Service Delivery \(HRSD\)

\[Omitted image "nare-home-na-assessment-home-page.png"\] Alt text: AI Assessment Home Page tab showing Ready buttons and an Action Required button for supported Now Assist products.

Select the assessment feature's tile on the home page to be redirected to that assessment tab's report results.

To impact these percentages, rerun your scheduled jobs after making your suggested assessment fixes.