Reviewing your Agentic AI assessment
This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management (ITSM) and ServiceNow Otto for Customer Service Management (CSM).
Important: The AI Readiness Evaluation store application is being prepared for deprecation. The readiness assessment capability is now available as a native in-platform feature within the AI Admin Center application. For more information, see AI Admin Center (formerly Now Assist Center).
Navigate to Workspaces > AI Readiness Evaluation and select the agentic AI assessment icon [Omitted image "agentic-ai-icon.png"] Alt text: to review your agentic AI assessment.
Note: Before viewing your agentic AI assessments, you must first have run the scheduled job to get the assessment results. If you haven't run your scheduled jobs, you are prompted to do so on an individual job level. For more information on running scheduled jobs, see Run the GenAI/AgenticAI Assessment scheduled job.
The summary tab provides a consolidated summary of overall findings along with summarization and resolution notes for ITSM and CSM. The results shown are estimates. You should evaluate results provided by AI Readiness Evaluation for accuracy and appropriateness for your use case.
To better understand the estimated remediation effort, select the Legends button. The legend shows the estimated remediation effort using sizing verbiage and colors, along with an estimated timeline of remediation in development days. The legend also includes descriptions of the icons found next to the assessment questions.
[Omitted image "legends.png"] Alt text: Legends button displays estimated remediation efforts such as None, Small, Medium, Large, XL, or XXL, and also includes icon descriptions.
After reviewing the summary, select the individual assessment tabs to review those specific assessments. The questions for each assessment differ. For example, the questions and answers on the Agentic AI - ITSM assessment are different than the questions and answers on the Agentic AI - CSM assessment.
Note: The assessments gather information from tables. To view any of the tables' available questions, answers, assessments, or assessment run successes or failures, search for the applicable table in the navigation filter:
- Questions [sn_assess_question] table
- Answers [sn_assess_answer] table
- Assessment [sn_assess_assessment] table
- Assessment Run [sn_assess_assessment_run] table
For more information about how to search for tables in the navigation filter, see Navigate directly to a table.
The assessments include visual indicators to guide you on non-blocker and blocker results. The following list details the descriptions of the assessment's visual indicators:
- [Omitted image "green-check-icon.png"]: Informational area and no further action needed.
- [Omitted image "red-check-icon.png"] Alt text:: Further action is needed to resolve findings before implementation. These required areas include estimated remediation efforts.
- [Omitted image "yellow-warning-icon.png"] Alt text:: Recommended area warning, but the finding should be evaluated before implementation. These recommendations are observations that should be reviewed prior to implementation but no estimated remediation effort is provided.
You can select Download Report to export the entire agentic assessment report in PDF format from the Summary tab. The exported report still includes hyperlinks to the specific individual assessments. Selecting Download Report on an individual assessment downloads only that report in PDF format. After selecting a hyperlink in the PDF, that record or table opens in a separate browser tab.
Note: You don’t have to select Download Report to work directly with the problematic records or tables found in the assessment. Each assessment includes hyperlinks to the records or tables that need attention. Selecting a hyperlink opens the record or table in a separate browser tab.
[Omitted image "nare-agentic-ai-assessment-itsm.png"] Alt text: The Agentic AI - ITSM assessment is shown and includes the relevant questions and records.
After reviewing the assessment and making the suggested assessment changes, rerun your scheduled jobs to see how your results improve. For more information on rerunning a specific job or all jobs, see Run the GenAI/AgenticAI Assessment scheduled job.
--- title: Reviewing your Agentic AI assessment description: This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management \(ITSM\) and ServiceNow Otto for Customer Service Management \(CSM\). locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-readiness-evaluation/reviewing-agentic-ai-assesment.html release: australia product: Now Assist Readiness Evaluation classification: now-assist-readiness-evaluation topic_type: concept last_updated: "2026-10-06" reading_time_minutes: 3 keywords: [Now Assist Readiness Evaluation, Now Assist Readiness Evaluation app, Now Assist Readiness, Now Assist assessment, GenAI assessment, AI assessment, Agentic AI assessment] breadcrumb: [Use, AI Readiness Evaluation, Assessing your AI readiness, Getting started with AI, Enable AI Experiences] --- # Reviewing your Agentic AI assessment This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management \(ITSM\) and ServiceNow Otto for Customer Service Management \(CSM\). **Important:** The AI Readiness Evaluation store application is being prepared for deprecation. The readiness assessment capability is now available as a native in-platform feature within the AI Admin Center application. For more information, see [AI Admin Center \(formerly Now Assist Center\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-landing-page.md). Navigate to **Workspaces** > **AI Readiness Evaluation** and select the agentic AI assessment icon \[Omitted image "agentic-ai-icon.png"\] Alt text: to review your agentic AI assessment. **Note:** Before viewing your agentic AI assessments, you must first have run the scheduled job to get the assessment results. If you haven't run your scheduled jobs, you are prompted to do so on an individual job level. For more information on running scheduled jobs, see [Run the GenAI/AgenticAI Assessment scheduled job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-readiness-evaluation/run-genai-agenticai-assessment-scheduled-job.md). The summary tab provides a consolidated summary of overall findings along with summarization and resolution notes for ITSM and CSM. The results shown are estimates. You should evaluate results provided by AI Readiness Evaluation for accuracy and appropriateness for your use case. To better understand the estimated remediation effort, select the **Legends** button. The legend shows the estimated remediation effort using sizing verbiage and colors, along with an estimated timeline of remediation in development days. The legend also includes descriptions of the icons found next to the assessment questions. \[Omitted image "legends.png"\] Alt text: Legends button displays estimated remediation efforts such as None, Small, Medium, Large, XL, or XXL, and also includes icon descriptions. After reviewing the summary, select the individual assessment tabs to review those specific assessments. The questions for each assessment differ. For example, the questions and answers on the **Agentic AI - ITSM** assessment are different than the questions and answers on the **Agentic AI - CSM** assessment. **Note:** The assessments gather information from tables. To view any of the tables' available questions, answers, assessments, or assessment run successes or failures, search for the applicable table in the navigation filter: - Questions \[sn\_assess\_question\] table - Answers \[sn\_assess\_answer\] table - Assessment \[sn\_assess\_assessment\] table - Assessment Run \[sn\_assess\_assessment\_run\] table For more information about how to search for tables in the navigation filter, see [Navigate directly to a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_NavigateDirectlyToATable.md). The assessments include visual indicators to guide you on non-blocker and blocker results. The following list details the descriptions of the assessment's visual indicators: - \[Omitted image "green-check-icon.png"\]: Informational area and no further action needed. - \[Omitted image "red-check-icon.png"\] Alt text:: Further action is needed to resolve findings before implementation. These required areas include estimated remediation efforts. - \[Omitted image "yellow-warning-icon.png"\] Alt text:: Recommended area warning, but the finding should be evaluated before implementation. These recommendations are observations that should be reviewed prior to implementation but no estimated remediation effort is provided. You can select **Download Report** to export the entire agentic assessment report in PDF format from the Summary tab. The exported report still includes hyperlinks to the specific individual assessments. Selecting **Download Report** on an individual assessment downloads only that report in PDF format. After selecting a hyperlink in the PDF, that record or table opens in a separate browser tab. **Note:** You don’t have to select **Download Report** to work directly with the problematic records or tables found in the assessment. Each assessment includes hyperlinks to the records or tables that need attention. Selecting a hyperlink opens the record or table in a separate browser tab. \[Omitted image "nare-agentic-ai-assessment-itsm.png"\] Alt text: The Agentic AI - ITSM assessment is shown and includes the relevant questions and records. After reviewing the assessment and making the suggested assessment changes, rerun your scheduled jobs to see how your results improve. For more information on rerunning a specific job or all jobs, see [Run the GenAI/AgenticAI Assessment scheduled job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-readiness-evaluation/run-genai-agenticai-assessment-scheduled-job.md).
| title | Reviewing your Agentic AI assessment |
| description | This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management \(ITSM\) and ServiceNow Otto for Customer Service Management \(CSM\). |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-readiness-evaluation/reviewing-agentic-ai-assesment.html |
| release | australia |
| product | Now Assist Readiness Evaluation |
| classification | now-assist-readiness-evaluation |
| topic_type | concept |
| last_updated | 2026-10-06 |
| reading_time_minutes | 3 |
| keywords | Now Assist Readiness EvaluationNow Assist Readiness Evaluation appNow Assist ReadinessNow Assist assessmentGenAI assessmentAI assessmentAgentic AI assessment |
| breadcrumb | UseAI Readiness EvaluationAssessing your AI readinessGetting started with AIEnable AI Experiences |