Add Predictive Intelligence

task australia Updated Sep 10, 2026 1 min read add-predictive-intelligence.md

Add Predictive Intelligence as a tool in AI Skill Kit. Predictive Intelligence models predict values, estimate outcomes, and identify patterns that you can use to route work, populate forms, and estimate wait times.

Before you begin

Role required: sn_skill_builder.admin

Procedure

Navigate to All > AI Skill Kit > Home.
Create a skill or select the skill that you want to add predictive intelligence to.
Select the Tool editor tab.
Select the (+) icon to add a node.
Select Tool node.
Select Predictive Intelligence.
On the form, fill in the fields.

Field	Description
Name	Name of the tool.
Type of solution	Workflow classification Workflow similarity Classification Similarity

\[Omitted image "nask-pi.png"\] Alt text: Tool form for predictive intelligence

Add tool inputs.
Add tool outputs.
Select tool conditions.
Select Add tool.

Parent Topic:Add a tool

81 lines · 2.0 KB Wrap lines

---
title: Add Predictive Intelligence
description: Add Predictive Intelligence as a tool in AI Skill Kit. Predictive Intelligence models predict values, estimate outcomes, and identify patterns that you can use to route work, populate forms, and estimate wait times.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skill-kit/add-predictive-intelligence.html
release: australia
product: Now Assist Skill Kit
classification: now-assist-skill-kit
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Add a tool, Create a prompt, Using AI Skill Kit, AI Skill Kit, Generative AI skills, Enable AI Experiences]
---

# Add Predictive Intelligence

Add Predictive Intelligence as a tool in AI Skill Kit. Predictive Intelligence models predict values, estimate outcomes, and identify patterns that you can use to route work, populate forms, and estimate wait times.

## Before you begin

Role required: sn\_skill\_builder.admin

## Procedure

1.  Navigate to **All** &gt; **AI Skill Kit** &gt; **Home**.

2.  Create a skill or select the skill that you want to add predictive intelligence to.

3.  Select the **Tool editor** tab.

4.  Select the \(+\) icon to add a node.

5.  Select **Tool node**.

6.  Select **Predictive Intelligence**.

7.  On the form, fill in the fields.

<table id="table_r1g_wsm_1fc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the tool.

</td></tr><tr><td>

Type of solution

</td><td>

-   Workflow classification
-   Workflow similarity
-   Classification
-   Similarity


</td></tr></tbody>
</table>    \[Omitted image "nask-pi.png"\] Alt text: Tool form for predictive intelligence

8.  Add tool inputs.

9.  Add tool outputs.

10. Select tool conditions.

11. Select **Add tool**.


**Parent Topic:**[Add a tool](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/add-a-tool.md)