Add a web search

task australia Updated Sep 23, 2026 2 min read add-web-search.md
Raw file servicenow.com

Add a web search as a tool in AI Skill Kit to include web search results in your skill prompts.

Before you begin

Role required: sn_skill_builder.adminor admin.

A search engine API key from your provider must be configured on the ServiceNow AI Platform.

Procedure

  1. Navigate to All > AI Skill Kit > Home.

  2. Create a skill or select the skill that you want to add web search to.

  3. Select the Tool editor tab.

  4. Select the (+) icon to add a node.

  5. Select Tool node, and then Add.

  6. Select Web Search in the Tool type field.

  7. Select Configure tool.

  8. On the General info form, enter a name in the Name field and select Web Search in the Resource field.

  9. Select Continue.

  10. On the Tool inputs form, fill in the fields.

    [Omitted image "nask-web-search.png"] Alt text: Add a web search tool page in AI Skill Kit.

Field

Description

Search result type

AI answers is the type of result that you want from the search. AI answers generates a single response to the search using Perplexity, OpenAI, or Gemini.

AI search providers

The AI search provider used to perform the search.Note:

If you select Perplexity or OpenAI, you must complete the API key setup in the AI Search answers OneExtend capability table. For more information on that process, see Configure AI search answers capability for web search. Azure OpenAI appears as an option, but it doesn't support web search.

If you select Google as your web search tool provider, the web search tool uses Grounding with Google Search, offered under a Global Standard deployment. Because grounding is not data resident, Google's global infrastructure routes traffic to a global data center for each web search request. This processing might differ from the data processing location chosen for your ServiceNow instance. Consider your organization's data policies before adding a web search tool with Google as the provider.

Search query

Word, words, or phrase to search for.

Sites or domains

This field appears but it's not supported.

Max tokens

This field appears but it's not supported.

11. Select **Continue**.
  1. On the Tool outputs form, select Continue.

  2. On the Tool conditions (optional) form, select Continue.

  3. On the Summary screen, select Add tool.

Parent Topic:Add a tool

Keywords web searchWebsearchweb search skillweb search tool
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