General guidelines for AI Skill Kit

---
title: General guidelines for AI Skill Kit
description: Building a custom skill in AI Skill Kit follows five phases, from scoping the skill to deploying and monitoring it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skill-kit/na-skill-kit-guidelines.html
release: australia
product: Now Assist Skill Kit
classification: now-assist-skill-kit
topic_type: reference
last_updated: "2026-09-24"
reading_time_minutes: 1
breadcrumb: [Exploring AI Skill Kit, AI Skill Kit, Generative AI skills, Enable AI Experiences]
---

# General guidelines for AI Skill Kit

Building a custom skill in AI Skill Kit follows five phases, from scoping the skill to deploying and monitoring it.

## AI Skill Kit skill-building phases

Think about the process of building a custom skill as having the following phases:

1.  [Scoping the skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/scoping-the-skill.md)
2.  [Collecting data and creating a dataset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/creating-a-dataset.md)
3.  [Developing the prompt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/developing-the-prompt.md)
4.  [Conducting a performance evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/evaluating-the-prompt.md)
5.  [Deploying and monitoring the skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/deploying-and-monitoring.md)

\[Omitted image "MMASSET0020509-general-guidelines-now-assist-skill-kit-landing.png"\] Alt text: Five phases of building a custom skill, from scoping through deployment and monitoring.

Adopt a data-driven mindset while you build a skill. A data-driven mindset means emphasizing evidence-based decisions and minimizing speculation about how a large language model \(LLM\) can interpret the specific wording of a prompt.

Using AI Skill Kit requires intermediate prompt engineering skills. If you're not a developer, build that knowledge before you work with the tool.

Tooltips throughout the product explain individual fields and options.

To keep duties separate, a developer or generative AI practitioner creates the skill and then publishes it. After the skill is published, a AI Admin Hub activates the skill so that it appears at the configured touch points and is available to use.