Field of use for AI Skill Kit

reference australia Updated Sep 10, 2026 1 min read nask-field-of-use.md
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AI Skill Kit is included in various ServiceNow Otto packages that cover your ability to build Otto skills.

The following table clarifies how custom skills can be created and deployed in each of your environments.

Workflow extensibility AI Skill Kit enables you to supplement your use of licensed, prebuilt Otto skills, such as incident summarization. AI Skill Kit also enables you to create workflow-related skills within the scope of your Otto purchases. For example, within ITx for ITSM Pro/Enterprise Plus, within ITx and HR for customers with ITSM, and HRSD Pro/Enterprise Plus.
Non-duplicative Refer to the Now Assist Overview to see the prebuilt skills that are currently available for purchase in ServiceNow Otto packages. You must build from the purchased skills instead of attempting to create duplicative versions of licensable ServiceNow skills without purchase.
Custom tables Custom skills can be built using AI Skill Kit to enable generative AI functionality on the custom tables that are provided in your licenses.

Parent Topic:AI Skill Kit reference

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