Use prompt assistance

task australia Updated Sep 10, 2026 1 min read use-prompt-assistance.md
Raw file servicenow.com

Use prompt assistance to start your prompt from an example in the prompt library or from a prompt that ServiceNow Otto generates.

Before you begin

Role required: sn_skill_builder.admin

Procedure

  1. Navigate to All > AI Skill Kit > Home.

  2. Create a skill or select the skill that you want to use prompt assistance for.

  3. Select the prompt assistance icon [Omitted image "icon-nask-prompt-assistance.png"] Alt text:.

  4. Select the Library tab to search for a prompt from the prompt library.

  5. [Omitted image "nask-pa-library.png"] Alt text: Prompt assistance prompt library search panel

  6. Select the AI generated tab to generate a prompt from a description of what you need.

    [Omitted image "nask-pa-ai.png"] Alt text: Prompt assistance AI generated panel

Parent Topic:Using AI Skill Kit

Related topics

Create a skill

Create a prompt

Test a prompt

Evaluate a prompt

Finalize and publish a skill

Activate a skill

Call a custom skill from a script

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