Operational Technology Service Management AI agents
concept australia Updated Aug 4, 2026 1 min read otsm-ai-agents-overview.md
The following AI agents are available for Operational Technology Service Management.
- OT knowledge generator AI agent
This AI agent creates a KB Article from a resolved Operational Technology (OT) incident.
Parent Topic:ServiceNow AI agents library
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--- title: Operational Technology Service Management AI agents description: The following AI agents are available for Operational Technology Service Management. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/otsm-ai-agents-overview.html release: australia topic_type: concept last_updated: "2026-08-04" reading_time_minutes: 1 breadcrumb: [Operational Technology Service Management \(OTSM\), AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Operational Technology Service Management AI agents The following AI agents are available for Operational Technology Service Management. - **[OT knowledge generator AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/otsm-ot-knowledge-generator-ai-agent.md)** This AI agent creates a KB Article from a resolved Operational Technology \(OT\) incident. **Parent Topic:**[ServiceNow AI agents library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-agent-landing-page.md)
| title | Operational Technology Service Management AI agents |
| description | The following AI agents are available for Operational Technology Service Management. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/otsm-ai-agents-overview.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-08-04 |
| reading_time_minutes | 1 |
| breadcrumb | Operational Technology Service Management \(OTSM\)AI agents libraryAI agents and agentic workflowsEnable AI Experiences |