Content Understanding personas

reference australia Updated Nov 6, 2026 1 min read personas.md

Personas define the roles that interact with Content Understanding and the actions each role performs.

Persona	Description
Admin	Activates capabilities, configures use cases (fields, tables, questions, extraction mode), and manages related integrations and flows. Requires the DocIntel Admin [sn_docintel.admin] or DocIntel Manager [sn_docintel.manager] role.
Fulfiller or human agent	Works a record, such as a case or task, and uses Document Q&A or attachment summarization to get context from an attachment without opening the file.Reviews a document task when its use case is not set for full automation, and validates or corrects the predicted values before the task is completed. For more information, see Automation modes.
Requester or end user	Submits the record or request associated with a document and may also need quick answers about an attachment's content.Uses Document Q&A conversationally in Virtual Agent, or views attachment summaries alongside a record.

**Parent Topic:**[Content Understanding Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-reference.md)

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---
title: Content Understanding personas
description: Personas define the roles that interact with Content Understanding and the actions each role performs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/personas.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Reference, Content Understanding, Generative AI skills, Enable AI Experiences]
---

# Content Understanding personas

Personas define the roles that interact with Content Understanding and the actions each role performs.

<table id="table_fkv_km4_ckc"><thead><tr><th>

Persona

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Admin

</td><td>

Activates capabilities, configures use cases \(fields, tables, questions, extraction mode\), and manages related integrations and flows. Requires the DocIntel Admin \[sn\_docintel.admin\] or DocIntel Manager \[sn\_docintel.manager\] role.

</td></tr><tr><td>

Fulfiller or human agent

</td><td>

Works a record, such as a case or task, and uses Document Q&amp;A or attachment summarization to get context from an attachment without opening the file.Reviews a document task when its use case is not set for full automation, and validates or corrects the predicted values before the task is completed. For more information, see [Automation modes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/automation-modes.md).

</td></tr><tr><td>

Requester or end user

</td><td>

Submits the record or request associated with a document and may also need quick answers about an attachment's content.Uses Document Q&amp;A conversationally in Virtual Agent, or views attachment summaries alongside a record.

</td></tr></tbody>
</table>**Parent Topic:**[Content Understanding Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-reference.md)