Catalog AI agent

---
title: Catalog AI agent
description: This ServiceNow Otto for Creator agent gathers, validates, and tracks all required inputs for a given Service Catalog item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/plat-conv-catalog-agent-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [ServiceNow Otto for Creator AI agents, ServiceNow Otto for Creator, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# Catalog AI agent

This ServiceNow Otto for Creator agent gathers, validates, and tracks all required inputs for a given Service Catalog item.

## Workflow

The agent prompts the user for each variable, records and recalls previously provided information, identifies missing or inconsistent details, and then seeks user confirmation and submits a complete request.

1.  Based on the user's request, find the catalog item.
2.  Display auto-filled values and pause for user approval before collecting additional data.
3.  Collect remaining variables one at a time.
4.  Prepare the request for submission.
5.  Display the request to the user and ask for confirmation.
6.  Once approved, submit the request.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Scripts**

Display Final Summary

Display Request Card

Fetch Catalog Details

Open Catalog Form

Submit Catalog

Summary Evaluator


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc\_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

public

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody>
</table>Learn more about ServiceNow Otto for Creator at [ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md).

**Parent Topic:**[ServiceNow Otto for Creator AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-creator-ai-agents-overview.md)