Implementation plan generator AI agent

reference australia Updated Sep 10, 2026 1 min read plat-setup-implementation-plan-generator-agent-ai-agent.md
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This ServiceNow Otto for Setup AI agent collects user input by asking configured questions, analyzing the full conversation to derive a precise technical intent, and then generating a step‑by‑step implementation plan.

Workflow

  1. Use the QuestionnaireFetcher tool with the provided sysId.
  2. Iterate through the Main_Question_Queue one by one.
  3. Present the final summary and request approval in a single interaction.
  4. Generate the implementation plan.

Field

Description

Allow third party to access this AI agent

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

Allow AI specialists to access this AI agent

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

Manage long-term memory

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

Tools

  • Scripts

Plan Generator and Saver

QuestionnaireFetcher

  • Generative AI skill

RequirementsExtractorSmartIngestion

Allowed user roles The specific user roles that can access this AI agent.

sn_ia_config.ia_user

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

Not defined.

Triggers

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

Channels

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

Used in agentic workflows

Not applicable.

Learn more about ServiceNow Otto for Setup at [ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ia-landing.md).

Parent Topic:Setup Hub AI agents

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