Theme Builder AI agent

reference australia Updated Sep 10, 2026 2 min read plat-thme-theme-builder-agents-ai-agent.md
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This ServiceNow Otto for Creator agent assists in creating and managing themes for user interfaces. It is intended for use by UI/UX designers, developers, and anyone responsible for maintaining the visual consistency of their organization's digital properties.

Workflow

  1. Open the ServiceNow Otto® panel.
  2. Start the theme creation workflow by prompting ServiceNow Otto® to create a theme.
  3. Provide brand assets or manually select theme colors.
  4. Review the AI-generated theme.
  5. Create the theme and open it in Theme Builder for further customization and publishing.

Field

Description

Allow third party to access this AI agent

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

Allow AI specialists to access this AI agent

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

Manage long-term memory

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

Tools

  • Script

Open theme builder tool

Allowed user roles The specific user roles that can access this AI agent.

ui_builder_admin

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

ui_builder_admin

Triggers

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

Channels

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

Used in agentic workflows

Theme Creation Workflow

Learn more about ServiceNow Otto for Creator at [ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md).

Parent Topic:ServiceNow Otto for Creator AI agents

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