AI analytics

concept australia Updated Sep 10, 2026 1 min read platai-ai-analytics-overview.md

AI Admin Center consolidates analytics for generative AI skills, AI agents, and assistants into a single monitoring experience.

The Monitor section in AI Admin Center groups dashboards by AI asset type into a single destination for reviewing performance across your AI deployment. For enterprise-level governance and value tracking, AI Control Tower provides additional capabilities outside of AI Admin Center.

AI Admin Center

The Monitor section in AI Admin Center organizes analytics dashboards into tabs based on asset type. Each tab surfaces the dashboards available in the corresponding standalone analytics application, so you can monitor all AI asset types without switching between applications.

The Skills tab provides dashboards for monitoring the usage and performance of generative AI skills, including usage summary, adoption, skill performance, offensiveness, and user search analysis. For more information, see Analyzing AI performance.

The AI Agents tab provides dashboards for monitoring the usage, performance, and operational health of AI agents and agentic workflows, including execution status, insights, assist consumption, and troubleshooting. For more information, see AI Agent Analytics dashboard.

The Assistants tab provides dashboards for monitoring AI-powered assistant performance, including usage, adoption and engagement, self-solve rates, sentiment, and assist consumption. For more information, see Analyzing assistants.

To open the Monitor section, see View AI assets usage and performance in AI Admin Center (Next Experience UI).

AI Control Tower

AI Control Tower provides governance, value tracking, and cost analysis for AI systems across your enterprise. Use it to track the value of your AI investments, monitor spending across AI vendors, and review your AI systems against governance policies.

For more information, see AI Control Tower.

Keywords AI analyticsNow Assist CenterNow Assist AnalyticsAI Agent StudioAssistant DesignerAI Governance Workspaceanalytics overviewAI effectiveness

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---
title: AI analytics
description: AI Admin Center consolidates analytics for generative AI skills, AI agents, and assistants into a single monitoring experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/platai-ai-analytics-overview.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [AI analytics, Now Assist Center, Now Assist Analytics, AI Agent Studio, Assistant Designer, AI Governance Workspace, analytics overview, AI effectiveness]
breadcrumb: [Analyzing AI effectiveness, Enable AI Experiences]
---

# AI analytics

AI Admin Center consolidates analytics for generative AI skills, AI agents, and assistants into a single monitoring experience.

The **Monitor** section in AI Admin Center groups dashboards by AI asset type into a single destination for reviewing performance across your AI deployment. For enterprise-level governance and value tracking, AI Control Tower provides additional capabilities outside of AI Admin Center.

## AI Admin Center

The **Monitor** section in AI Admin Center organizes analytics dashboards into tabs based on asset type. Each tab surfaces the dashboards available in the corresponding standalone analytics application, so you can monitor all AI asset types without switching between applications.

The **Skills** tab provides dashboards for monitoring the usage and performance of generative AI skills, including usage summary, adoption, skill performance, offensiveness, and user search analysis. For more information, see [Analyzing AI performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics.md).

The **AI Agents** tab provides dashboards for monitoring the usage, performance, and operational health of AI agents and agentic workflows, including execution status, insights, assist consumption, and troubleshooting. For more information, see [AI Agent Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-agent-dashboard.md).

The **Assistants** tab provides dashboards for monitoring AI-powered assistant performance, including usage, adoption and engagement, self-solve rates, sentiment, and assist consumption. For more information, see [Analyzing assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ai-engagement-analytics.md).

To open the **Monitor** section, see [View AI assets usage and performance in AI Admin Center \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-view-ai-usage.md).

## AI Control Tower

AI Control Tower provides governance, value tracking, and cost analysis for AI systems across your enterprise. Use it to track the value of your AI investments, monitor spending across AI vendors, and review your AI systems against governance policies.

For more information, see [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-landing.md).