Creating AI user experiences

concept australia Updated Sep 10, 2026 1 min read platai-creating-ai-user-experiences.md

Deliver AI capabilities to your users with the ServiceNow Otto panel, ServiceNow Otto for Virtual Agent, and on mobile.

The value of AI capabilities is realized when users can access them through the interfaces they use every day. Deliver AI experiences internally to both fulfillers working in workspaces and requesters using self-service portals. Use ServiceNow Otto for Virtual Agent to fulfill self-service needs anywhere your users are.

The ServiceNow Otto context menu provides an additional interaction pattern for record views. Users can generate record summaries and answer queries on demand, without opening the ServiceNow Otto panel.

For more information, see ServiceNow Otto context menu.

ServiceNow Otto for Mobile

ServiceNow Otto for Mobile brings AI capabilities to users on mobile devices, making the same generative AI experiences available on desktop accessible wherever your users are working.

For more information, see ServiceNow Otto for Mobile.

Chatting with AI
ServiceNow Otto is the conversational AI experience across the ServiceNow AI Platform. ServiceNow Otto provides a natural language interface that makes it easier to look for information, complete a task, get help with work, or interact with AI-powered experiences.
Assistants and conversations in Assistant Designer
Assistant Designer is the central workspace for creating, configuring, testing, and managing assistants and their conversational experiences. Administrators use it as a single place to define an assistant's knowledge sources, capabilities, behavior, and deployment channels.
AI indicators on form fields
The AI indicator is a badge that identifies form fields containing content generated or updated by an AI agent in Core UI and configurable workspaces.

Parent Topic:Enable AI Experiences

Keywords Now Assist panelAssistant DesignerNow Assist in MobileNow Assist context menuAI user experience

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---
title: Creating AI user experiences
description: Deliver AI capabilities to your users with the ServiceNow Otto panel, ServiceNow Otto for Virtual Agent, and on mobile.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/platai-creating-ai-user-experiences.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist panel, Assistant Designer, Now Assist in Mobile, Now Assist context menu, AI user experience]
breadcrumb: [Enable AI Experiences]
---

# Creating AI user experiences

Deliver AI capabilities to your users with the ServiceNow Otto panel, ServiceNow Otto for Virtual Agent, and on mobile.

The value of AI capabilities is realized when users can access them through the interfaces they use every day. Deliver AI experiences internally to both fulfillers working in workspaces and requesters using self-service portals. Use ServiceNow Otto for Virtual Agent to fulfill self-service needs anywhere your users are.

## ServiceNow Otto context menu

The ServiceNow Otto context menu provides an additional interaction pattern for record views. Users can generate record summaries and answer queries on demand, without opening the ServiceNow Otto panel.

For more information, see [ServiceNow Otto context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-write-overview.md).

## ServiceNow Otto for Mobile

ServiceNow Otto for Mobile brings AI capabilities to users on mobile devices, making the same generative AI experiences available on desktop accessible wherever your users are working.

For more information, see [ServiceNow Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md).

-   **[Chatting with AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platai-otto-panel-va-chat.md)**  
ServiceNow Otto is the conversational AI experience across the ServiceNow AI Platform. ServiceNow Otto provides a natural language interface that makes it easier to look for information, complete a task, get help with work, or interact with AI-powered experiences.
-   **[Assistants and conversations in Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platai-assistant-designer.md)**  
Assistant Designer is the central workspace for creating, configuring, testing, and managing assistants and their conversational experiences. Administrators use it as a single place to define an assistant's knowledge sources, capabilities, behavior, and deployment channels.
-   **[AI indicators on form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platai-ai-indicator-form-fields.md)**  
The AI indicator is a badge that identifies form fields containing content generated or updated by an AI agent in Core UI and configurable workspaces.

**Parent Topic:**[Enable AI Experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-products.md)