Predictive Intelligence

---
title: Predictive Intelligence
description: Predictive Intelligence is a powerful interface to train machine learning models. With Predictive Intelligence, you can improve performance, efficiency, and flexibility to your systems across multiple business units.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/predictive-intelligence/predictive-intelligence-landing.html
release: australia
product: Predictive Intelligence
classification: predictive-intelligence
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Machine learning and natural language capabilities, Enable AI Experiences]
---

# Predictive Intelligence

Predictive Intelligence is a powerful interface to train machine learning models. With Predictive Intelligence, you can improve performance, efficiency, and flexibility to your systems across multiple business units.

## Get started with Predictive Intelligence

Administrators can harness the power of machine learning to improve productivity and efficiency for their agents and fulfillers. Predictive Intelligence uses artificial intelligence to improve processes across the platform. Predictive Intelligence enables you to do things such as the following:

-   Automatically populate fields during case creation.
-   Categorize and route work based on how records have been handled in the past.
-   Recommend resolutions to cases that are similar to previous ones.
-   Identify major outages based on incoming incidents.

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[Explore \[Omitted image "icon-explore-pi.png"\] Alt text: Learn about Predictive Intelligence and machine learning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/predictive-intelligence.md)

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[Install \[Omitted image "icon-install-pi.png"\] Alt text: Install Predictive Intelligence and its associated apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/install-predictive-intelligence.md)

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[Configure \[Omitted image "icon-configure-pi.png"\] Alt text: Configure Predictive Intelligence on the platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/troubleshooting-predictive-intelligence.md)

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[Train \[Omitted image "icon-train-pi.png"\] Alt text: Create and train machine learning solutions.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/training-ml-solutions.md)

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[Use \[Omitted image "icon-use-pi.png"\] Alt text: Use Predictive Intelligence for machine learning.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/using-predictive-intelligence.md)

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[Reference\[Omitted image "bus-learn.svg"\] Alt text: Get details about Predictive Intelligence components such as properties and language support.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/predictive-intelligence/predictive-intelligence-properties.md)

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