Review value and engagement insights for AI systems

---
title: Review value and engagement insights for AI systems
description: Use AI Control Tower to review productivity gains, cost savings, and engagement results for AI systems in your scope. AI stewards review data for all AI systems on the instance. Product owners review data for the AI systems that list them in the Managed by field.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/review-ai-system-value-and-engagement-data.html
release: australia
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Use, Measure AI system, Measure AI systems, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Review value and engagement insights for AI systems

Use AI Control Tower to review productivity gains, cost savings, and engagement results for AI systems in your scope. AI stewards review data for all AI systems on the instance. Product owners review data for the AI systems that list them in the **Managed by** field.

## Before you begin

-   You must have the AI steward role or the product owner role. Users without one of these roles can't open AI Control Tower.
-   If you have the product owner role, at least one AI system must list you in the **Managed by** field.

Role required: sn\_ai\_governance.ai\_steward or sn\_ai\_governance\_ai\_asset\_owner

## About this task

Both roles use the same pages. The difference is the set of AI systems included in each chart.

|Role|AI systems included|
|----|-------------------|
|AI steward|All AI systems on the instance.|
|Product owner|AI systems that list the product owner in the **Managed by** field.|

For both roles, only AI systems in the Deployed state contribute to calculations. Retired AI systems and AI systems in other states are excluded.

## Procedure

1.  Navigate to **All** > **AI Control Tower** > **Home**.

2.  Navigate to **Insights** > **Value**.

3.  Select a date range to set the reporting period.

    The change values shown against each AI system compare the selected period with the preceding period of the same length.

4.  Review the productivity gains and cost savings data in the charts.

    Each chart displays aggregated results for AI systems in the **Deployed** state within your scope.

5.  To see the AI systems contributing to a chart, select the chart to open the detail view.

    Because only AI systems in the **Deployed** state contribute, the count in the detail view can be lower than the number of AI systems in your scope.

6.  Select the **Engagement** tab to review engagement results.

7.  To review results limited to ServiceNow AI systems, open the **ServiceNow AI** tab.

8.  In the **ServiceNow AI** tab, select **Value**, **Engagement**, or **Creator skills** to view detailed information.


## Result

If you have the AI steward role, each chart shows results for every AI system on the instance.

If you have the product owner role, each chart shows results for the AI systems that you manage. If you don't manage any AI system in the Deployed state, the charts show zero values.