Activate the ServiceNow AI Lens skill

---
title: Activate the ServiceNow AI Lens skill
description: Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/servicenow-lens/activate-lens-skill.html
release: australia
product: ServiceNow Lens
classification: servicenow-lens
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow AI Lens, Generative AI skills, Enable AI Experiences]
---

# Activate the ServiceNow AI Lens skill

Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows.

## Before you begin

-   Confirm that the ServiceNow AI Lens application is installed. For more information, see [Configure ServiceNow AI Lens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/install-sn-lens.md).
-   Perform this task in your ServiceNow instance.
-   Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

2.  In the workflow list, select **Platform**.

3.  In the Search using keywords field, enter ServiceNow AI Lens, and press **Enter**.

4.  On the tile for the ServiceNow AI Lens skill, select **Turn on**.

    \[Omitted image "sn-lens-card.png"\] Alt text: ServiceNow AI Lens skill card that displays the skill to be turned on.

5.  On the Successfully activated dialog box, select **Back to skills**.

6.  On the ServiceNow AI Lens card, verify that the ServiceNow AI Lens skill is activated.

    \[Omitted image "sn-lens-skill-activated.png"\] Alt text: ServiceNow AI Lens skill is active.