ServiceNow AI Lens desktop app landing page overview

concept australia Updated Sep 10, 2026 1 min read sn-lens-overview.md
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Learn about the ServiceNow AI Lens desktop application landing page.

[Omitted image "sn-lens-home-page-overview.png"] Alt text: ServiceNow AI Lens landing page overview

No.

Feature

Description

1

Side panel

Side panel to view user profile and instance details, getting help options, and option to log out from the current session.

2

Action

Preconfigured Lens actions that define behavior of ServiceNow AI Lens. Only the Lens actions that are configured to be triggered from the desktop and are assigned to you are visible on the landing page. If there are no Lens actions assigned to you, you will not see any Lens action on the landing page.

3

Call-to-action buttons

  • Upload - Button to upload one or more files for analysis.
  • Capture - Button to capture one or more screenshots for analysis.

4

Action card options

  • Pin and unpin - Pin option to make the Lens actions favorite on the landing page. The last pinned Lens action appears first in the list.
  • Details - Shows Lens action details, such as Name, Description, Default additional directions, and Table.
\[Omitted image "lens-images-captured.png"\] Alt text: ServiceNow AI Lens preview page overview.
No. Feature Description
5 Image and file cards Cards of the screenshots that you captured and the files that you uploaded. You can click a card and view the preview of a screenshot or file in its default application.
6 Additional screenshot capture or file upload buttons Buttons to capture or upload additional screenshots or files.
7 Additional directions Option to provide instructions to AI to analyze the data in the screenshots or files in a specific way.
Keywords ServiceNow Lens home pagehome page of ServiceNow Lens
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