Security incident activities handling AI agent
This Security Incident Response agent manages security incident core activities, ensuring efficient and effective handling of incidents, problems, change requests, and security incident response tasks. It is intended for use by security incident management teams.
Workflow
- Generate a description for an incident, change request, problem, or response task. Prompts user to review and approve the content before creation. If a response task is created, collect the outcome from the user and log it.
- Confirm recipient addresses, generate the subject and body, and present for user review and approval before sending.
- Update the state as requested. No further action is taken.
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Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Create related record Log user action Send email Update incident state |
|
Allowed user roles The specific user roles that can access this AI agent. |
sn_si.analyst |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_si.analyst |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Enable the AI agent for the ServiceNow Otto panel. |
|
Used in agentic workflows |
Resolve security incident |
Parent Topic:Security Incident Response AI agents
--- title: Security incident activities handling AI agent description: This Security Incident Response agent manages security incident core activities, ensuring efficient and effective handling of incidents, problems, change requests, and security incident response tasks. It is intended for use by security incident management teams. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/sir-security-incident-activities-handling-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Security Incident Response AI agents, Security Incident Response, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Security incident activities handling AI agent This Security Incident Response agent manages security incident core activities, ensuring efficient and effective handling of incidents, problems, change requests, and security incident response tasks. It is intended for use by security incident management teams. ## Workflow 1. Generate a description for an incident, change request, problem, or response task. Prompts user to review and approve the content before creation. If a response task is created, collect the outcome from the user and log it. 2. Confirm recipient addresses, generate the subject and body, and present for user review and approval before sending. 3. Update the state as requested. No further action is taken. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Create related record Log user action Send email Update incident state </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> sn\_si.analyst </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_si.analyst </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Enable the AI agent for the ServiceNow Otto panel. </td></tr><tr><td> Used in agentic workflows </td><td> Resolve security incident </td></tr></tbody> </table>Learn more about Security Incident Response at [Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sir-landing-page.md). **Parent Topic:**[Security Incident Response AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/sir-ai-agents-overview.md)
| title | Security incident activities handling AI agent |
| description | This Security Incident Response agent manages security incident core activities, ensuring efficient and effective handling of incidents, problems, change requests, and security incident response tasks. It is intended for use by security incident management teams. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/sir-security-incident-activities-handling-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Security Incident Response AI agentsSecurity Incident ResponseAI agents libraryAI agents and agentic workflowsEnable AI Experiences |