Security metrics analysis AI agent
This Security Incident Response agent calculates and analyzes security incident response metrics for an individual analyst or a team over a specified time range.
Workflow
- Determine whether the user is asking about an individual analyst or a team (group), and extract the time range. Convert dates to GlideDate or GlideDateTime format.
- Run the Calculation tool with the analyst or group name and date range. Results are displayed automatically.
- Ask if the user wants a deeper look at a specific metric: security incident volume, MTTR, or MTTA. If accepted, run the Analysis tool for the selected metric.
- If analysis completed successfully, ask if the user wants improvement suggestions. If accepted, run the recommend tool using the analysis results.
- Ask if the user needs anything else. Route out-of-scope questions to other agents.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Analysis Calculation Recommend |
|
Allowed user roles The specific user roles that can access this AI agent. |
sn_si.manager |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_si.manager |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Enable the AI agent for the ServiceNow Otto panel. |
|
Used in agentic workflows |
Analyze security operations metrics |
Parent Topic:Security Incident Response AI agents
--- title: Security metrics analysis AI agent description: This Security Incident Response agent calculates and analyzes security incident response metrics for an individual analyst or a team over a specified time range. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/sir-security-metrics-analysis-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Security Incident Response AI agents, Security Incident Response, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Security metrics analysis AI agent This Security Incident Response agent calculates and analyzes security incident response metrics for an individual analyst or a team over a specified time range. ## Workflow 1. Determine whether the user is asking about an individual analyst or a team \(group\), and extract the time range. Convert dates to GlideDate or GlideDateTime format. 2. Run the Calculation tool with the analyst or group name and date range. Results are displayed automatically. 3. Ask if the user wants a deeper look at a specific metric: security incident volume, MTTR, or MTTA. If accepted, run the Analysis tool for the selected metric. 4. If analysis completed successfully, ask if the user wants improvement suggestions. If accepted, run the recommend tool using the analysis results. 5. Ask if the user needs anything else. Route out-of-scope questions to other agents. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Analysis Calculation Recommend </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> sn\_si.manager </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_si.manager </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Enable the AI agent for the ServiceNow Otto panel. </td></tr><tr><td> Used in agentic workflows </td><td> Analyze security operations metrics </td></tr></tbody> </table>Learn more about Security Incident Response at [Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sir-landing-page.md). **Parent Topic:**[Security Incident Response AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/sir-ai-agents-overview.md)
| title | Security metrics analysis AI agent |
| description | This Security Incident Response agent calculates and analyzes security incident response metrics for an individual analyst or a team over a specified time range. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/sir-security-metrics-analysis-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Security Incident Response AI agentsSecurity Incident ResponseAI agents libraryAI agents and agentic workflowsEnable AI Experiences |