Troubleshoot an AI skill

---
title: Troubleshoot an AI skill
description: Run diagnostics for a skill on the AI Admin Hub console to get information about the status of your skill configuration. The availability of diagnostics depends on the skill.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/troubleshoot-a-now-assist-skill.html
release: australia
topic_type: task
last_updated: "2026-09-24"
reading_time_minutes: 1
keywords: [Now Assist, skill, troubleshoot, diagnostic, nsa\_admin, Generative AI, GenAI]
breadcrumb: [AI Admin Hub reference, AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# Troubleshoot an AI skill

Run diagnostics for a skill on the AI Admin Hub console to get information about the status of your skill configuration. The availability of diagnostics depends on the skill.

## Before you begin

Role required: sn\_nowassist\_admin.nsa\_admin

## About this task

Certain skills have diagnostic scripts that you can run from the AI Admin Hub console. These diagnostic scripts check for successful skill execution and setup of the underlying [capability definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/generative-ai-controller/reference-for-generative-ai-controller.md). If you've made a copy of a skill, you will not be able to run diagnostics on the skill copy.

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **Skills**.

    If you’re already in the AI Admin Hub console, select the **AI Skills** tab.

2.  In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as **Technology** or **Customer**.

3.  In the All skills or Active skills section, locate the card for the skill you want to troubleshoot.

4.  Select the more options icon \[Omitted image "naa-more-options-icon.png"\] Alt text: More options icon. for the skill, then select **Run diagnostics**.

    **Note:** **Run diagnostics** is grayed out or not visible when this option is unavailable.

5.  After the diagnostics are complete, review the results of each test.

    \[Omitted image "naac-troubleshooting-modal.png"\] Alt text: Modal with diagnostic results indicating an error "Error in executing capability Record Summarization"


## What to do next

If you have identified any problems with your skill configuration, you can [edit the skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/edit-a-now-assist-skill.md) from the AI Admin Hub console.

If editing the skill does not solve the issue, you can [contact ServiceNow Support](http://www.servicenow.com/support/contact-support.html) for additional help.

**Parent Topic:**[AI Admin Hub reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-reference-landing.md)