User search analyzer

---
title: User search analyzer
description: Gain insights into user search queries and AI-powered search results.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/user-search-analyser.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Using AI Analytics, Analyzing AI performance, Exploring AI Admin Hub, AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# User search analyzer

Gain insights into user search queries and AI-powered search results.

The User search analyzer dashboard page contains indicators that help admins understand the effectiveness of search in enhancing the self-service experience. Equipped with insights from the dashboard, Knowledge admins can improve Knowledge content and availability for search.

\[Omitted image "naa-usa-full-page.png"\] Alt text: User search analyzer dashboard page.

The indicators on the User search analyzer dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-analytics-dashboard-indicators.md) for information on the data and calculations behind each indicator.

-   Search queries that yielded Knowledge Base articles and catalog items as Genius Result.
-   Distribution of search queries by the source that they originated from, for example, ServiceNow Otto for Virtual Agent, Service Portal.
-   List of the most common queries that did or didn’t yield genius results.

## User search analyzer indicators

-   **Queries with Genius Results**

    This area of the dashboard total number of search queries that had a Genius Result returned by ServiceNow Otto.

    **Note:** A query can have more than one genius result.

    \[Omitted image "naa-usa-genius-results-displayed.png"\] Alt text: Queries with Genius Results indicator.

-   **Genius Result Engagement**

    This area of the dashboard shows the number of genius results returned by ServiceNow Otto that covers the interactions like "Ask a follow up" or "Show full answer", and clicking on citations within the result card.

    \[Omitted image "naa-usa-genius-result-engagement.png"\] Alt text: Genius Result engagement indicator.

-   **Genius Result response time**

    This area of the dashboard shows the average response time taken for a Genius Result to load.

    \[Omitted image "naa-usa-genius-result-response-time.png"\] Alt text: Genius Result response time indicator

-   **Genius Result to chat handoff**

    This area of the dashboard shows the number of times users clicked the **Ask a follow-up** button within the synthesized Genius Result.

    \[Omitted image "naa-usa-genius-result-chat-handoff.png"\] Alt text: Genius Result to chat handoff indicator

-   **Genius Results citation engagement**

    This area of the dashboard shows the number of interactions with citations within Genius Result returned by ServiceNow Otto.

    \[Omitted image "naa-usa-genius-results-citation-engagement.png"\] Alt text: Genius Results citation engagement indicator

-   **Feedback \(Thumbs up\)**

    This area of the dashboard shows the count for positive feedback for Genius Result returned by ServiceNow Otto.

    \[Omitted image "naa-usa-genius-result-thumbs-up.png"\] Alt text: Feedback \(Thumbs up\) indicator

-   **Feedback \(Thumbs down\)**

    This area of the dashboard shows the count for negative feedback for Genius Result returned by ServiceNow Otto.

    \[Omitted image "naa-usa-genius-result-thumbs-down.png"\] Alt text: Feedback \(Thumbs down\) indicator

-   **Genius Results with Knowledge Base**

    This area of the dashboard shows the number of search queries where ServiceNow Otto returned Knowledge Base articles as Genius Result for the users to review.

    \[Omitted image "naa-usa-genius-result-with-kb.png"\] Alt text: Genius Results with Knowledge Base articles indicator.

-   **Genius Results with Catalog Item**

    This area of the dashboard shows the number of search queries where ServiceNow Otto returned catalog items as Genius Result for the users to review.

    \[Omitted image "naa-usa-genius-result-with-catalog-item.png"\] Alt text: Genius Results with Catalog Item indicator.

-   **Top 10 queries with Knowledge Base Genius Result**

    This area of the dashboard shows the top ten search queries where ServiceNow Otto returned Knowledge Base as Genius Result, with respective query count.

    \[Omitted image "naa-usa-genius-result-top-ten-with-kb.png"\] Alt text: Top 10 queries with Knowledge Base Genius Result.

-   **Top 10 queries with Catalog Item Genius Result**

    This area of the dashboard shows the top ten search queries where ServiceNow Otto returned catalog items as Genius Result, with respective query count.

    \[Omitted image "naa-usa-genius-result-top-ten-with-catalog-item.png"\] Alt text: Top 10 queries with Catalog Item Genius Result indicator.


**Parent Topic:**[Using AI Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-now-assist-analytics.md)