Custom app recommendations AI agent
This ServiceNow Vault agent lists the custom apps on the instance, and shows recommendations along with the available protections for the selected apps.
Workflow
- Verify the classification recommendations skill is active on the instance.
- Retrieve all installed custom apps and present them for selection.
- Analyze the selected app's data to identify columns that contain sensitive data needing classification, along with available protection options.
- Present the recommendations to the user and get explicit confirmation before applying anything.
- Process and apply the recommended data classifications, then display a summary of what was classified.
- Provide a link to Vault so the user can set up data protections for the newly classified data.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Apply classification recommendations Get available protections Get classification recommendations skill status Get custom app id and classification recommendations Get list of custom apps Process classification recommendations
Classification recommendation summary |
|
Allowed user roles The specific user roles that can access this AI agent. |
Not defined. |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_vault_console.vault_console_admin |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Securing custom apps with Vault agents |
Parent Topic:ServiceNow Vault AI agents
--- title: Custom app recommendations AI agent description: This ServiceNow Vault agent lists the custom apps on the instance, and shows recommendations along with the available protections for the selected apps. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/vault-custom-app-recommendations-agent-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [ServiceNow Vault AI agents, ServiceNow Vault AI agents, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Custom app recommendations AI agent This ServiceNow Vault agent lists the custom apps on the instance, and shows recommendations along with the available protections for the selected apps. ## Workflow 1. Verify the classification recommendations skill is active on the instance. 2. Retrieve all installed custom apps and present them for selection. 3. Analyze the selected app's data to identify columns that contain sensitive data needing classification, along with available protection options. 4. Present the recommendations to the user and get explicit confirmation before applying anything. 5. Process and apply the recommended data classifications, then display a summary of what was classified. 6. Provide a link to Vault so the user can set up data protections for the newly classified data. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Apply classification recommendations Get available protections Get classification recommendations skill status Get custom app id and classification recommendations Get list of custom apps Process classification recommendations - **Conversational topics** Classification recommendation summary </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> Not defined. </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_vault\_console.vault\_console\_admin </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Securing custom apps with Vault agents </td></tr></tbody> </table>Learn more about ServiceNow Vault at [ServiceNow Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/servicenow-vault-landing.md). **Parent Topic:**[ServiceNow Vault AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/vault-ai-agents-overview.md)
| title | Custom app recommendations AI agent |
| description | This ServiceNow Vault agent lists the custom apps on the instance, and shows recommendations along with the available protections for the selected apps. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/vault-custom-app-recommendations-agent-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ServiceNow Vault AI agentsServiceNow Vault AI agentsAI agents libraryAI agents and agentic workflowsEnable AI Experiences |