ERP data fetcher AI agent

reference australia Updated Sep 22, 2026 1 min read zcc-erp-data-fetcher-ai-agent.md

This Zero Copy Connector for ERP AI agent retrieves information about relevant models and model operations. The AI agent currently supports Read operations.

Workflow

Clarify the user's intent.
Return the requested details, if available.
Generate the URL to navigate to the chosen operation.

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Script Model Operation URL Generator Knowledge Graph ERP Knowledge Graph
Allowed user roles The specific user roles that can access this AI agent.	snc_internal
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.	snc_internal
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Explore ERP models agentic workflow

For more information, see:

Parent Topic:Zero Copy Connector for ERP AI agents

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---
title: ERP data fetcher AI agent
description: This Zero Copy Connector for ERP AI agent retrieves information about relevant models and model operations. The AI agent currently supports Read operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/zcc-erp-data-fetcher-ai-agent.html
release: australia
topic_type: reference
last_updated: "2026-09-22"
reading_time_minutes: 1
breadcrumb: [Zero Copy Connector for ERP AI agents, Zero Copy Connector AI agents, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# ERP data fetcher AI agent

This Zero Copy Connector for ERP AI agent retrieves information about relevant models and model operations. The AI agent currently supports Read operations.

## Workflow

1.  Clarify the user's intent.
2.  Return the requested details, if available.
3.  Generate the URL to navigate to the chosen operation.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Script**

Model Operation URL Generator

-   **Knowledge Graph**

ERP Knowledge Graph


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc\_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

snc\_internal

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

[Explore ERP models agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-aiagents-data-explorer-workflow.md)

</td></tr></tbody>
</table>For more information, see:

-   [Explore ERP models agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-aiagents-data-explorer-workflow.md)
-   [ServiceNow Otto for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md)
-   [Zero Copy Connector for ERP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/erp-integration-overview.md)

**Parent Topic:**[Zero Copy Connector for ERP AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/zcc-ai-agents-overview.md)