Exploring Asset Management Workspace

The user interface of the Base Asset Management application is enhanced to make it more user-friendly and intuitive, enabling you to manage your hardware installations better.

You can use the Base Asset Management new user interface, referred to as Asset Workspace, or continue using the classic Base Asset Management.

The Base Asset Management application's core functionality remains the same in both the user interfaces.

If you’re using the Base Asset Management application newly from the Vancouver release, the Asset Workspace is installed by default.

Note:

Asset Workspace is not installed by default. It is available starting in the San Diego release. It is installed by default only on zBoot ServiceNow instances, not on ServiceNow instances upgraded to the latest version. When the Hardware Asset Management application is activated, the Hardware Asset Workspace replaces the Asset Workspace.

Using the Asset Management Workspace

The Asset Workspace is a unified medium with multiple views that help you manage your assets efficiently. The views give you visibility into key aspects of your assets. These include dashboards on stockroom, asset count by model, lifecycle state, model category, and overall asset performance.

The Asset Workspace contains the following views:

If you’re upgrading to the Vancouver release, you must activate the Asset Management Workspace (sn_itam_workspace) plugin to use the Asset Workspace.

Note: After moving to Asset Workspace, you can still use the Asset Management classic. For more information, see Base Asset Management.

Hardware asset overview
Enhance your Base Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.
Inventory view
Use the Inventory view in the Asset Workspace to view and manage inventory-related functions such as stockrooms and transfer orders.
Asset estate view
Use the Asset estate view in the Asset Workspace to create, view, and modify the assets and also manage asset functions and notifications.
Model management view
Use the Model management view in the Asset Workspace to create or modify models and manage asset model-related functions. Track hardware and consumable models nearing end of life.
Contract management view
Use the Contract management view in the Asset Workspace to view and manage details of contracts such as Contract number, Contract start and end dates, terms and conditions statements.
Asset and CI management
Asset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.
Example Asset Management process
The best method for managing assets depends on business needs and how your business is organized.

Parent Topic:Base Asset Management

title	Exploring Asset Management Workspace
description	The user interface of the Base Asset Management application is enhanced to make it more user-friendly and intuitive, enabling you to manage your hardware installations better.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/asset-management/exploring-asset-management.html
release	australia
product	Asset Management
classification	asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Base Asset ManagementCommon applicationsAsset Management