Map asset state and CI install status

task australia Updated Sep 10, 2026 1 min read t_CreateAssetandCIInstallStatusMapping.md

Map the asset State and Substate fields to the CI Install Status field. The Substatus field of the CI Install Status field should not be used for hardware CIs.

Before you begin

Role required: admin or asset

Note: If you upgraded from a prior release and customized the AssetAndCISynchronizer script include before the upgrade, you must overwrite the customization and then recreate the custom mappings.

About this task

Asset synchronization does not update this field when hardware assets are updated. When you create the mapping, you can set the synchronisation direction from Asset to CI, but not from CI to Asset. For non-Hardware CI classes, you can set the synchronisation in both the directions.

Procedure

Navigate to All > Asset > Administration > Asset-CI Install Status Mapping.

By default, only custom mappings display. The list of mappings uses the filter condition of [Out of the box] [is] [False].
Click New.
From the Asset State list, select the state you want to map.
If available, select a substate from the Asset Substate list.

Some of the asset states do not have a substate.
From the Configuration Item Status list, select the logically associated CI status you want to map.
From the Sync direction list, select the direction you want to drive the synchronization.
Select the Active check box to activate the mapping.
Click Submit.

Parent Topic:Work with Asset and CI

54 lines · 2.3 KB Wrap lines

---
title: Map asset state and CI install status
description: Map the asset State and Substate fields to the CI Install Status field. The Substatus field of the CI Install Status field should not be used for hardware CIs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/asset-management/t\_CreateAssetandCIInstallStatusMapping.html
release: australia
product: Asset Management
classification: asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work with Asset and CI, Use, Base Asset Management, Common applications, Asset Management]
---

# Map asset state and CI install status

Map the asset **State** and **Substate** fields to the **CI Install Status** field. The **Substatus** field of the **CI Install Status** field should not be used for hardware CIs.

## Before you begin

Role required: admin or asset

**Note:** If you upgraded from a prior release and customized the AssetAndCISynchronizer script include before the upgrade, you must overwrite the customization and then recreate the custom mappings.

## About this task

## Procedure

1. Navigate to **All** &gt; **Asset** &gt; **Administration** &gt; **Asset-CI Install Status Mapping**.

By default, only custom mappings display. The list of mappings uses the filter condition of **\[Out of the box\] \[is\] \[False\]**.

2. Click **New**.

3. From the **Asset State** list, select the state you want to map.

4. If available, select a substate from the **Asset Substate** list.

Some of the asset states do not have a substate.

5. From the **Configuration Item Status** list, select the logically associated CI status you want to map.

6. From the **Sync direction** list, select the direction you want to drive the synchronization.

7. Select the **Active** check box to activate the mapping.

8. Click **Submit**.

**Parent Topic:**[Work with Asset and CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-management/work-with-asset-ci.md)