Create Business hours schedule

task australia Updated Sep 10, 2026 1 min read create-bh-schedule.md
Raw file servicenow.com

Create and apply a Business hours schedule to the cloud resources for enforcing the on/off schedule.

Before you begin

Role required: insights_admin or insights_owner

About this task

Important: Starting with Cloud Cost Management v11.0.0, the sn_change_write role is no longer inherited by the insights_admin and insights_owner roles. Both roles now inherit the sn_change_read role instead. As a result, users with these roles can view change requests that are created when a recommendation is scheduled, but they can't create change requests directly. To schedule recommendations, configure a change creator user before using the Recommendations module. For more information, see.

Procedure

  1. Navigate to Cloud Cost Management Workspace > Operations > Administration > Business hours schedules.

  2. Select New.

  3. On the form, fill in the fields.

Field

Description

Name

Unique name for the schedule.

Time zone

Time zone for the schedule. Default value: Floating, which means that the time zone is relative to whatever process is accessing the item at the time.

When a schedule is defined in a time zone, users in different time zones see the schedule with their own time zone applied.

Parent

Parent schedule that constraints the new schedule.

Application

Application scope of the schedule.Default value: Cloud Insights Core

Type

Text label that describes the purpose of the schedule.

Description

Description of the schedule.

4. Select **Save**.

Parent Topic:Improve resource usage with Business hours

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