Install ServiceNow Otto for Cloud Cost Management \(CCM\)

---
title: Install ServiceNow Otto for Cloud Cost Management \(CCM\)
description: If you have the admin role, you can install the ServiceNow Otto for Cloud Cost Management \(CCM\) application. ServiceNow Otto for CCM enables cloud resource managers and users to use the capabilities of generative AI skills in Cloud Cost Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/cloud-cost-management/install-otto-ccm.html
release: australia
product: Cloud Cost Management
classification: cloud-cost-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto for CCM, Configure, Cloud Cost Management, IT Asset Management, Asset Management]
---

# Install ServiceNow Otto for Cloud Cost Management \(CCM\)

If you have the admin role, you can install the ServiceNow Otto for Cloud Cost Management \(CCM\) application. ServiceNow Otto for CCM enables cloud resource managers and users to use the capabilities of generative AI skills in Cloud Cost Management.

## Before you begin

Role required: admin

## Procedure

1.  Go to the [ServiceNow Store](https://store.servicenow.com/store).

2.  In the search bar, enter ServiceNow Otto for Cloud Cost Management \(CCM\) and then select **Search**.

3.  Select the ServiceNow Otto for Cloud Cost Management \(CCM\) widget and then select **Get** to make this application available for installation on your ServiceNow instance.

4.  On your ServiceNow instance, navigate to **All** > **System Definitions** > **Plugins**.

5.  Search for the ServiceNow Otto for Cloud Cost Management \(CCM\) application.

6.  Select **Install**.


## Result

The generative AI skills included in the ServiceNow Otto for Cloud Cost Management \(CCM\) application are installed on your ServiceNow instance.

## What to do next

Activate the AI Search application on your ServiceNow instance enabling the AI agents to search and get related records.

1.  Navigate to **All** > **AI Search** > **AI Search Status**.
2.  Trigger the automatic AI Search activation process on your ServiceNow instance by selecting **Request AI Search**.

    **Note:** The activation process can take up to 24 hours.