Supporting information for ServiceNow Otto for Cloud Cost Management \(CCM\)

concept australia Updated Sep 10, 2026 1 min read supporting-info-ai-ccm.md
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Get a quick overview of the important information related to the ServiceNow Otto for Cloud Cost Management application.

Supported versions

The ServiceNow Otto for CCM application is supported starting with the Australia Patch 5 release.

Supported user interfaces

You can access the generative AI skill included in the ServiceNow Otto for CCM application through the ServiceNow Otto panel in the Cloud Cost Management Workspace.

Application information

Activate the ServiceNow Otto for Cloud Cost Management (CCM) (com.sn_now_assist_ccm) store application to use the generative AI skill.

This store application has the following dependencies:

  • Cloud Cost Management (sn_clin)
  • Cloud Spend Core (sn_cld_spend_core)
  • Cloud Integrations Core (sn_cld_intg_core )
  • ServiceNow Otto for Platform (com.sn_genai_platform)
  • AI Agents for IT Asset Management (com.sn_itam_aia)

Activate the applications in the following order:

  • Cloud Cost Management (sn_clin)
  • Cloud Spend Core (sn_cld_spend_core)
  • Cloud Integrations Core (sn_cld_intg_core )
  • ServiceNow Otto for Platform (com.sn_genai_platform)
  • ServiceNow Otto for Cloud Cost Management (com.sn_now_assist_ccm)
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