Associate a third-party shipping carrier with an integration profile in the Enterprise Asset Workspace

task australia Updated Sep 10, 2026 1 min read associate-shipping-carrier-integration-profile-eam.md
Raw file servicenow.com

Associate a third-party shipping carrier with an integration profile so that you can successfully connect to that shipping carrier.

Before you begin

Role required: sn_eam.enterprise_admin

About this task

Each shipping carrier can be associated with only one active integration profile at a time. If any of your integration profiles are not already associated with a shipping carrier, you can view and take action on those integration profiles by using the Unmapped carrier profiles important action in the Inventory view of the Enterprise Asset Workspace.

Procedure

  1. Navigate to Workspaces > Enterprise Asset Workspace.

  2. From the Enterprise Asset Workspace, open the Admin center view.

  3. From the navigation panel of the Admin center view, navigate to Shipping > Carrier integration.

  4. Select the integration profile that you want to associate a shipping carrier with.

  5. On the integration profile record, select the Shipping Carriers tab.

  6. Associate a shipping carrier with the integration profile.

    • To associate an existing shipping carrier with the integration profile, use the following steps:
      1. Select Add.

        The Add carriers dialog box opens.

      2. In the dialog box, search for and select the shipping carrier that you want to associate with the integration profile.

        Note: The dialog box displays only the shipping carriers that aren’t already associated with an integration profile.

      3. Select Add.

    • To associate a new shipping carrier with the integration profile, use the following steps:
      1. Select New.

      2. On the form, fill in the fields.

        Field Description
        Name Name of the shipping carrier.
        Email Email address of the shipping carrier.
        Integration profile Integration profile that you are using to connect to the shipping carrier. This field populates automatically.
        Status Status of the shipping carrier.
        Phone Phone number of the shipping carrier.
        Website Third-party website of the shipping carrier.
        Company Company name of the shipping carrier, such as FedEx or UPS.
        Notes Additional notes about the shipping carrier.
      3. Select Save.

Result

The shipping carrier is associated with the integration profile.

Parent Topic:Managing enterprise asset shipments

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