Configuring Enterprise Asset Management

---
title: Configuring Enterprise Asset Management
description: Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/configuring-eam.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 7
breadcrumb: [Enterprise Asset Management, Asset Management]
---

# Configuring Enterprise Asset Management

Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.

## Configuration overview

Configuration of the Enterprise Asset Management application by system administrators involves performing the following tasks. Depending on your organization's needs and requirements, some configuration tasks are optional.

<table id="table_ex3_t53_qcc"><thead><tr><th>

Task

</th><th>

Required/optional

</th><th>

Resource

</th></tr></thead><tbody><tr><td>

Install the Enterprise Asset Management application

</td><td>

Required to use the Enterprise Asset Management application.

</td><td>

[Installing Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/installing-eam.md)

 [Enterprise Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/using-eam-workspace.md)

</td></tr><tr><td>

Install the Enterprise Asset Management for Healthcare application

</td><td>

Optional. This application provides functionalities, features, and workflows of Enterprise Asset Management that support healthcare-related roles and asset models

</td><td>

[Installing Enterprise Asset Management for Healthcare](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/installing-eam-healthcare.md)

</td></tr><tr><td>

Install the OT Asset Management application

</td><td>

Optional. This application helps you to manage assets of the Industrial model category for Operational Technology.

</td><td>

[Installing OT Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/installing-otam.md)

</td></tr><tr><td>

Install the Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\) application

</td><td>

Optional. This application provides the functionalities, features, and workflows of Enterprise Asset Management but for mission-critical facility-based enterprise assets and linear assets only.

</td><td>

[Installing Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/installing-eam-dcnam.md)

</td></tr><tr><td>

Install the Enterprise Asset Management for Providers application

</td><td>

Optional. This application adds DaaS provider-based functionalities and workflows to the base Enterprise Asset Management application

</td><td>

[Installing Enterprise Asset Management for Providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/installing-eam-providers.md)

</td></tr><tr><td>

Install the EAM Demo Data application

</td><td>

Optional. This application provides demo data for the Enterprise Asset Management application.

</td><td>

[Install EAM Demo Data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/install-eam-demo-data.md)

</td></tr><tr><td>

Configure and activate agentic workflows

</td><td>

Optional. This task enables you to configure and activate any agentic workflows that you want to use in the Enterprise Asset Management application.

</td><td>

[Configure and activate agentic workflows for Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/configure-activate-agentic-workflows-eam.md)

</td></tr><tr><td>

Manage tabs that appear in the Enterprise Asset Workspace

</td><td>

Optional. This task enables you to hide or display various tabs in the Enterprise Asset Workspace.

</td><td>

[Configure tabs in the Enterprise Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/configure-model-asset-class-tabs.md)

</td></tr><tr><td>

Create model categories

</td><td>

Optional. This task enables you to create model categories that are not already included in the Enterprise Asset Management application.

</td><td>

[Create model categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-custom-model-category.md)

</td></tr><tr><td>

Configure classification codes

</td><td>

Optional. These tasks enable you to configure and manage classification codes for your enterprise models.

</td><td>

[Create a source for classification codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-class-source-eam.md)

 [Import classification codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/import-class-codes-eam.md)

 [Create a classification code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-classification-codes.md)

</td></tr><tr><td>

Configure failure and resolution codes

</td><td>

Optional. These tasks enable you to configure and manage failure and resolution codes for asset maintenance.

</td><td>

[Manage failure and resolution codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/manage-failure-res-codes-eam.md)

</td></tr><tr><td>

Create sites for asset groups

</td><td>

Optional. This task enables you to create sites for your asset groups.

</td><td>

[Create a site in the Enterprise Asset Management application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-sites-eam.md)

</td></tr><tr><td>

Create linear asset types

</td><td>

Optional. This task enables you to create linear asset types that are not already included in the Enterprise Asset Management application.

</td><td>

[Create linear asset types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-linear-asset-types.md)

</td></tr><tr><td>

Create stockroom types

</td><td>

Optional. This task enables you to create stockroom types that are not already included in the Enterprise Asset Management application.

</td><td>

[Create a stockroom type for enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eamstockroom-type.md)

</td></tr><tr><td>

Map roles to enterprise classes

</td><td>

Optional. This task enables you to map Enterprise Asset Management roles to enterprise model and asset classes.

</td><td>

[Map enterprise roles to enterprise classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/map-ent-roles-ent-classes.md)

</td></tr><tr><td>

Configure calibration settings

</td><td>

Optional. These tasks enable you to configure and manage various settings for your enterprise asset calibrations.

</td><td>

[Create a calibration category for your enterprise asset calibrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-calibration-categories.md)

 [Create a quality standard for your enterprise asset calibrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-calibration-quality-standard.md)

 [Create a service frequency for your enterprise asset calibrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-calibration-service-frequency.md)

 [Create a calibration attribute library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-calibration-attribute-library.md)

</td></tr><tr><td>

Configure asset Total Cost of Ownership \(TCO\)

</td><td>

Optional. These tasks enable you to configure and manage your enterprise asset TCO.

</td><td>

[Total Cost of Ownership \(TCO\) for enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/confifure-eam-asset-tco.md)

</td></tr><tr><td>

Configure risk settings

</td><td>

Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset risks.

</td><td>

[Managing risk in Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/managing-eam-risk-scores.md)

</td></tr><tr><td>

Configure key performance indicator \(KPI\) settings

</td><td>

Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset KPIs.

</td><td>

[Configuring settings to monitor asset key performance indicators \(KPIs\) in the Enterprise Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/configure-kpi-settings-eam.md)

</td></tr><tr><td>

Configure shipping

</td><td>

Optional. These tasks enable you to configure and manage your enterprise asset shipments.

</td><td>

[Managing enterprise asset shipments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/manage-shipments-eam.md)

</td></tr><tr><td>

Create knowledge articles

</td><td>

Optional. This task enables you to create knowledge articles about the Enterprise Asset Management application.

</td><td>

[Create a knowledge article for Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-knowledge-article.md)

</td></tr><tr><td>

Integrate Google Maps with linear assets

</td><td>

Optional. This task enables you to configure and manage integrations between Google Maps and linear asset geo maps.

</td><td>

[Configure Google Maps to integrate with linear assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/configure-goolemaps-linearassets.md)

</td></tr><tr><td>

Opt-in to the Enterprise Asset Management Content Service

</td><td>

Optional. This task enables your organization to share unnormalized enterprise model data with ServiceNow to improve the normalization process,

</td><td>

[Opt-in to the Enterprise Asset Management Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/optin-cs-eam.md)

 [Enterprise Asset Management normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/normalization-eam.md)

</td></tr><tr><td>

Edit Field Service Management settings for the Work management view

</td><td>

Optional. This task enables you to modify your Field Service Management configurations so that you can access the Work management view.

</td><td>

[Edit Field Service Management configurations for the Work management view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/edit-field-service-configurations-work-management-view.md)

</td></tr></tbody>
</table>