Create a work order task for an Enterprise Asset Management work order
Create a work order task to track and manage an individual task for your Enterprise Asset Management work order.
Before you begin
Role required: wm_agent
Procedure
-
Navigate to Workspaces > Enterprise Asset Workspace > Work management.
-
On the Work orders tab, select the work order to which you want to add a work order task.
The work order record opens.
-
Select the Work Order Tasks tab and select New.
-
On the Create New Work Order Task form, fill in the fields.
|
Field |
Description |
|---|---|
|
Work Order Task | |
|
Assignment group |
Agent group to which the work order task is assigned. |
|
Assigned to |
Agent to whom the work order task is assigned. |
|
Work type |
Type of work that the assigned agent must perform on the associated enterprise asset. The options are Break Fix, Install, Planned Maintenance, Asset condition, Shutdown, Startup,and Calibration. |
|
Asset |
Enterprise asset that the assigned agent is performing work on. This field populates automatically. |
|
Location |
Current location of the associated enterprise asset. This field populates automatically.Note: If you select a linear asset, the Work order linear asset location icon [Omitted image "pencil-outline-24.svg"] Alt text: appears to enable you to choose the work order location between the Start marker and End marker. To select a location, follow these steps:
A Map location form appears, showing the start and the end markers on the map.
|
|
Start marker |
Start point of the linear asset or the linear asset.Note: This field only appears if you select Linear asset or linear segment from the Asset field. |
|
End marker |
End point of the linear asset or the linear segment.Note: This field only appears if you select linear asset or linear segment from the Asset field. |
|
Short description |
Brief description of the work order task. |
|
Description |
Detailed description of the work order task. |
|
Work notes |
Notes about the work order task that are visible to all users within your organization. |
|
Scheduling | |
|
Window start |
Estimated start date and time of the work order task. |
|
Window end |
Estimated completion date and time of the work order task. |
|
Estimated work duration |
Amount of time that you estimate it will take to complete the work order task. |
|
Actual work start |
Actual start date and time of the work order task. |
|
Actual work end |
Actual completion date and time of the work order task. |
Result
- The work order task is created in the Draft state.
- Assets associated with the work order are added to the work order task and listed on the Affected assets tab.
---
title: Create a work order task for an Enterprise Asset Management work order
description: Create a work order task to track and manage an individual task for your Enterprise Asset Management work order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/create-eam-work-order-task.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Create a work order for an enterprise asset, Manage work orders for your enterprise assets, Enterprise Asset Management, Asset Management]
---
# Create a work order task for an Enterprise Asset Management work order
Create a work order task to track and manage an individual task for your Enterprise Asset Management work order.
## Before you begin
Role required: wm\_agent
## Procedure
1. Navigate to **Workspaces** > **Enterprise Asset Workspace** > **Work management**.
2. On the **Work orders** tab, select the work order to which you want to add a work order task.
The work order record opens.
3. Select the **Work Order Tasks** tab and select **New**.
4. On the Create New Work Order Task form, fill in the fields.
<table id="table_m3h_rtp_hvb"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">
Work Order Task
</td></tr><tr><td>
Assignment group
</td><td>
Agent group to which the work order task is assigned.
</td></tr><tr><td>
Assigned to
</td><td>
Agent to whom the work order task is assigned.
</td></tr><tr><td>
Work type
</td><td>
Type of work that the assigned agent must perform on the associated enterprise asset. The options are **Break Fix**, **Install**, **Planned Maintenance**, **Asset condition**, **Shutdown**, **Startup**,and **Calibration**.
</td></tr><tr><td>
Asset
</td><td>
Enterprise asset that the assigned agent is performing work on. This field populates automatically.
</td></tr><tr><td>
Location
</td><td>
Current location of the associated enterprise asset. This field populates automatically.**Note:** If you select a linear asset, the Work order linear asset location icon \[Omitted image "pencil-outline-24.svg"\] Alt text: appears to enable you to choose the work order location between the Start marker and End marker. To select a location, follow these steps:
1. Select the pencil icon \[Omitted image "pencil-outline-24.svg"\] Alt text:.
A Map location form appears, showing the start and the end markers on the map.
2. Select a location on the map between the start and end markers.
3. In the **Name** field, enter the name for the work order location.
4. Select **Submit**.
</td></tr><tr><td>
Start marker
</td><td>
Start point of the linear asset or the linear asset.**Note:** This field only appears if you select Linear asset or linear segment from the **Asset** field.
</td></tr><tr><td>
End marker
</td><td>
End point of the linear asset or the linear segment.**Note:** This field only appears if you select linear asset or linear segment from the **Asset** field.
</td></tr><tr><td>
Short description
</td><td>
Brief description of the work order task.
</td></tr><tr><td>
Description
</td><td>
Detailed description of the work order task.
</td></tr><tr><td>
Work notes
</td><td>
Notes about the work order task that are visible to all users within your organization.
</td></tr><tr><td class="sub-head" colspan="2">
Scheduling
</td></tr><tr><td>
Window start
</td><td>
Estimated start date and time of the work order task.
</td></tr><tr><td>
Window end
</td><td>
Estimated completion date and time of the work order task.
</td></tr><tr><td>
Estimated work duration
</td><td>
Amount of time that you estimate it will take to complete the work order task.
</td></tr><tr><td>
Actual work start
</td><td>
Actual start date and time of the work order task.
</td></tr><tr><td>
Actual work end
</td><td>
Actual completion date and time of the work order task.
</td></tr></tbody>
</table>5. Select **Save**.
## Result
- The work order task is created in the **Draft** state.
- Assets associated with the work order are added to the work order task and listed on the **Affected assets** tab.
| title | Create a work order task for an Enterprise Asset Management work order |
| description | Create a work order task to track and manage an individual task for your Enterprise Asset Management work order. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/create-eam-work-order-task.html |
| release | australia |
| product | Enterprise Asset Management |
| classification | enterprise-asset-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Create a work order for an enterprise assetManage work orders for your enterprise assetsEnterprise Asset ManagementAsset Management |