Create a Return Merchandise Authorization \(RMA\) response order for defective Device as a Service \(DaaS\) assets

task australia Updated Sep 10, 2026 1 min read create-rma-response-order-daas-assets.md

Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.

Before you begin

Role required: sn_eam_provider.provider_asset_manager

Procedure

From the Enterprise Asset Workspace, open the Asset operations view.
From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
Select New.

On the form, fill in the fields.

Fields	Description
External RMA number	Customer-provided reference number for the RMA request that you want to fulfill. You can use this reference number to track the source of the RMA response order.
DaaS account	DaaS account of the customer who submitted the RMA request. You can use this information to determine which assets are leased to the account.
Contact Email	Email address of the customer who submitted the RMA request.
Delivery address	Address of the customer who submitted the RMA request.
Requested for	Name of the customer who submitted the RMA request.
Customer mobile number	Mobile phone number of the customer who submitted the RMA request.
Device location	Geographic location of the assets that are associated with the RMA request.
RMA justification	Customer-provided justification for the RMA request.

Select Save.

What to do next

Create corresponding RMA response order lines for the DaaS assets that you want to repair or replace. For detailed instructions, see Create a Return Merchandise Authorization (RMA) response order line for a defective Device as a Service (DaaS) asset.

Parent Topic:Managing Return Merchandise Authorization (RMA) response orders for defective Device as a Service (DaaS) assets

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---
title: Create a Return Merchandise Authorization \(RMA\) response order for defective Device as a Service \(DaaS\) assets
description: Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/create-rma-response-order-daas-assets.html
release: australia
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing RMA response orders for defective DaaS assets, Enterprise Asset Management for Providers, Industry-specific EAM solutions, Enterprise Asset Management, Asset Management]
---

# Create a Return Merchandise Authorization \(RMA\) response order for defective Device as a Service \(DaaS\) assets

Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.

## Before you begin

Role required: sn\_eam\_provider.provider\_asset\_manager

## Procedure

1.  From the Enterprise Asset Workspace, open the Asset operations view.

2.  From the navigation menu of the Asset operations view, navigate to **Provider** &gt; **Provider RMA response order**.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Fields|Description|
    |------|-----------|
    |External RMA number|Customer-provided reference number for the RMA request that you want to fulfill. You can use this reference number to track the source of the RMA response order.|
    |DaaS account|DaaS account of the customer who submitted the RMA request. You can use this information to determine which assets are leased to the account.|
    |Contact Email|Email address of the customer who submitted the RMA request.|
    |Delivery address|Address of the customer who submitted the RMA request.|
    |Requested for|Name of the customer who submitted the RMA request.|
    |Customer mobile number|Mobile phone number of the customer who submitted the RMA request.|
    |Device location|Geographic location of the assets that are associated with the RMA request.|
    |RMA justification|Customer-provided justification for the RMA request.|

5.  Select **Save**.


## What to do next

Create corresponding RMA response order lines for the DaaS assets that you want to repair or replace. For detailed instructions, see [Create a Return Merchandise Authorization \(RMA\) response order line for a defective Device as a Service \(DaaS\) asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-rma-response-order-line-daas-asset.md).

**Parent Topic:**[Managing Return Merchandise Authorization \(RMA\) response orders for defective Device as a Service \(DaaS\) assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/managing-rma-response-orders-daas-assets.md)