Create a site in the Enterprise Asset Management application

task australia Updated Sep 10, 2026 2 min read create-sites-eam.md
Raw file servicenow.com

Create a site for asset groups in the Enterprise Asset Management application.

Before you begin

Role required: sn_eam.enterprise_admin

About this task

For detailed information on what sites are and how are they used in asset groups, see Asset groups in Enterprise Asset Management.

Procedure

  1. Navigate to Workspaces > Enterprise Asset Workspace.

  2. From the Enterprise Asset Workspace, open the Admin center view.

  3. In the navigation panel of the Admin center view, select Site configuration.

  4. Select New.

  5. On the form, fill in the fields.

Field

Description

Entity name

Name of the equipment model entity.

Short code

Short code that is assigned to this equipment model entity.

Parent

Parent of the entity. Once a parent is selected, the Template field is automatically populated

Path

Auto-generated based on the short code and the hierarchy.

Template

The template that defines the hierarchy of the parent according to the ISA-95 hierarchical entity model.

Location

Location of the equipment model entity. For example, Atlanta Building 64 would be the location for each associated equipment model that is located there.

Level

The hierarchical levels of a site with site being at the highest level, followed by area, work center, and work unit.

Site

Refers to an ISA-95 hierarchical entity model. Sites are entity records in the Equipment Model Entity [cmdb_ci_ot_isa_entity] table, organized in a hierarchical structure.

Company

Name of the company that this entity belongs to.

Business Unit

Business unit of the company that this entity belongs to.

Short Description

A description of the site entity.

Assigned to

The person primarily responsible for the entity.

Support group

The group to contact if you encounter any issues with the entity.

Managed by

Name of the assigned person who owns and is responsible for managing this entity.

Managed by group

The group who maintains the entity.

Process criticality

Measure of how critical, or important, the equipment model entity is to the process. Select the process criticality for the entity. For example:- 1 - most critical.

  • 2 - somewhat critical.

Operational status

Current operational status of the entity:- Operational: Entity that is fully operational in the production process.

  • Non-Operational: Entity that is non-operational in the production process.
6. Select **Save**.
The newly created site appears in the Sites tab.
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