Enterprise Asset Management for Providers

Enterprise Asset Management for Providers is a licensable application that enables Device as a Service (DaaS) providers, vendors, and manufacturers to manage all DaaS-related activities, including the fulfillment of Return Merchandise Authorization (RMA) requests, from a single location.

The Enterprise Asset Management for Providers (com.sn_eam_provider) application is a specialized offering within the suite of Enterprise Asset Management solutions. The application adds DaaS provider-based functionalities and workflows to the Enterprise Asset Management application, including the capabilities to create and manage provider-based RMA response orders and inbound asset orders.

You can install and use the application only if you've already installed the Enterprise Asset Management (com.sn_eam) application or one of the following Enterprise Asset Management-dependent applications on your ServiceNow instance:

OT Asset Management (com.sn_otam)
Enterprise Asset Management for Healthcare (com.sn_eamhc)
Enterprise Asset Management for Facilities (com.sn_eamfam)
Enterprise Asset Management for Data Center and Network Asset Management (com.sn_eam_dcnam)
Installing Enterprise Asset Management for Providers
Install the Enterprise Asset Management for Providers application so that Device as a Service (DaaS) providers, vendors, and manufacturers can manage all DaaS-related activities from a single location. You can install the application from either the ServiceNow® Store or the Admin Home page.
Components installed with Enterprise Asset Management for Providers
Several types of components are installed with activation of the com.sn_eam_provider plugin, including user roles, applications, and tables.
Managing Return Merchandise Authorization (RMA) response orders for defective Device as a Service (DaaS) assets
If you are a DaaS provider, vendor, or manufacturer, you can fulfill RMA requests from your customers by creating and managing provider-based RMA response orders.
Managing inbound asset orders for requested Device as a Service (DaaS) assets
If you are a DaaS provider, vendor, or manufacturer, you can create and manage provider-based inbound asset orders to provide your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.

Parent Topic:Industry-specific Enterprise Asset Management solutions

OT Asset Management

Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

title	Enterprise Asset Management for Providers
description	Enterprise Asset Management for Providers is a licensable application that enables Device as a Service \(DaaS\) providers, vendors, and manufacturers to manage all DaaS-related activities, including the fulfillment of Return Merchandise Authorization \(RMA\) requests, from a single location.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/eam-providers.html
release	australia
product	Enterprise Asset Management
classification	enterprise-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Industry-specific EAM solutionsEnterprise Asset ManagementAsset Management