Managing incidents in Enterprise Asset Management
concept australia Updated Sep 10, 2026 1 min read managing-eam-incidents.md
Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.
- Create an Enterprise Asset Management incident
Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation. - Resolve and close an Enterprise Asset Management incident
Take action on the assets that are affected by an Enterprise Asset Management incident so that you can resolve and close the incident.
Parent Topic:Asset Management
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--- title: Managing incidents in Enterprise Asset Management description: Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/managing-eam-incidents.html release: australia product: Enterprise Asset Management classification: enterprise-asset-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing enterprise models and assets, Enterprise Asset Management, Asset Management] --- # Managing incidents in Enterprise Asset Management Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets. - **[Create an Enterprise Asset Management incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/create-eam-incident.md)** Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation. - **[Resolve and close an Enterprise Asset Management incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/resolve-eam-incident.md)** Take action on the assets that are affected by an Enterprise Asset Management incident so that you can resolve and close the incident. **Parent Topic:**[Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/asset-management/asset-management-landing-page.md)
| title | Managing incidents in Enterprise Asset Management |
| description | Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/managing-eam-incidents.html |
| release | australia |
| product | Enterprise Asset Management |
| classification | enterprise-asset-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing enterprise models and assetsEnterprise Asset ManagementAsset Management |