Request repair of defective enterprise assets

As an enterprise asset manager, you can repair your defective enterprise assets by creating Repair orders.

You can request the repair of your defective enterprise assets through any of the following options:

Note: You can't request the repair of the following assets:

Consumables
Assets that are part of any other workflow
Child assets of a multi-component parent asset
Request repair of enterprise assets using Service Catalog
Submit a Service Catalog request to repair enterprise assets that are defective or pending repair in your stockroom.
Create repair orders for enterprise assets in the Inventory view
Request repair of enterprise assets that are defective or pending repair by creating a repair order in the Inventory view of Enterprise Asset Workspace.
Request repair of an enterprise asset using the Repair option
Request repair of a defective enterprise asset in your stockroom directly through the asset form.

title	Request repair of defective enterprise assets
description	As an enterprise asset manager, you can repair your defective enterprise assets by creating Repair orders.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/request-repair-defective-eam-assets.html
release	australia
product	Enterprise Asset Management
classification	enterprise-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Manage repair of defective assets in your stockroom in the Enterprise Asset WorkspaceCreate and manage enterprise asset inventoryManaging enterprise asset inventory and contractsEnterprise Asset ManagementAsset Management