Shut down enterprise assets for maintenance activities
Move enterprise assets of a shutdown work order task to the shutdown state to indicate that the assets are unavailable for use during maintenance.
Before you begin
The shutdown work order task must be in the Work in progress state before you can shut down assets. The assets must be in the In use or In maintenance state.
Role required: sn_eam.asset_technician
Procedure
-
Navigate to Workspaces > Enterprise Asset Workspace > Work management.
-
Select the Work order tasks tab.
-
Select the work order task of the Shutdown work type that has the assets that you want to shut down.
-
Select Start Work.
-
Select the Affected assets tab.
-
Select the assets that you want to shut down, and then select Shutdown.
-
In the Confirm asset state change dialog box, select Confirm.
Result
The substate of the assets that are shut down changes to Is shutdown.
--- title: Shut down enterprise assets for maintenance activities description: Move enterprise assets of a shutdown work order task to the shutdown state to indicate that the assets are unavailable for use during maintenance. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/shutdown-assets-eam.html release: australia product: Enterprise Asset Management classification: enterprise-asset-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [Shut down enterprise assets, Shutdown work type, Shut down work order task] breadcrumb: [Create a work order for an enterprise asset, Manage work orders for your enterprise assets, Enterprise Asset Management, Asset Management] --- # Shut down enterprise assets for maintenance activities Move enterprise assets of a shutdown work order task to the shutdown state to indicate that the assets are unavailable for use during maintenance. ## Before you begin The shutdown work order task must be in the Work in progress state before you can shut down assets. The assets must be in the In use or In maintenance state. Role required: sn\_eam.asset\_technician ## Procedure 1. Navigate to **Workspaces** > **Enterprise Asset Workspace** > **Work management**. 2. Select the **Work order tasks** tab. 3. Select the work order task of the Shutdown work type that has the assets that you want to shut down. 4. Select **Start Work**. 5. Select the **Affected assets** tab. 6. Select the assets that you want to shut down, and then select **Shutdown**. 7. In the Confirm asset state change dialog box, select **Confirm**. ## Result The substate of the assets that are shut down changes to Is shutdown.
| title | Shut down enterprise assets for maintenance activities |
| description | Move enterprise assets of a shutdown work order task to the shutdown state to indicate that the assets are unavailable for use during maintenance. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/enterprise-asset-management/shutdown-assets-eam.html |
| release | australia |
| product | Enterprise Asset Management |
| classification | enterprise-asset-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | Shut down enterprise assetsShutdown work typeShut down work order task |
| breadcrumb | Create a work order for an enterprise assetManage work orders for your enterprise assetsEnterprise Asset ManagementAsset Management |