Activate the remote task definitions

task australia Updated Sep 10, 2026 1 min read activate-rtd-for-customers.md

Activate the remote task definitions published by the provider on your instance so that your provider can fulfill your Zero Touch Refresh requests.

Before you begin

The Service Exchange application must be installed on your instance. For more information, see Install Service Bridge for customers.

Before you can activate a remote task definition on your ServiceNow instance, your provider must create and publish it. For more information, see Trigger the assignment of a remote task.

Role required: admin

Procedure

Navigate to All > Service Bridge > Customer > Remote Task Definitions.
Select the remote task definition record.
On the Remote Task Definition form, in the Simple Trigger section, set the trigger condition as Model is not empty.

Remote tasks are automatically created when records with values in the Model field are added to the Zero Touch Refresh Fulfillment Request [sn_itam_ztr_fulfillment_req] table.
Select Save.
Verify the data on the Inbound fields tab, the Outbound fields tab, and the Remote task variables tab.

The provider defines these values. When you create a remote task, the provider receives the remote task data through the inbound fields and responds with the remote task data through the outbound fields.
Select Activate.
In the pop-up window, verify the mappings of the inbound and outbound variables and select OK.

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---
title: Activate the remote task definitions
description: Activate the remote task definitions published by the provider on your instance so that your provider can fulfill your Zero Touch Refresh requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/activate-rtd-for-customers.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Exchange configuration for Zero Touch Refresh, Configure Zero Touch Refresh flow, Integrations and advanced configuration, Configure, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Activate the remote task definitions

Activate the remote task definitions published by the provider on your instance so that your provider can fulfill your Zero Touch Refresh requests.

## Before you begin

The Service Exchange application must be installed on your instance. For more information, see [Install Service Bridge for customers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/install-service-bridge-v2-customer.md).

Before you can activate a remote task definition on your ServiceNow instance, your provider must create and publish it. For more information, see [Trigger the assignment of a remote task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-rtd-for-providers.md).

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Service Bridge** &gt; **Customer** &gt; **Remote Task Definitions**.

2. Select the remote task definition record.

3. On the Remote Task Definition form, in the Simple Trigger section, set the trigger condition as **Model is not empty**.

Remote tasks are automatically created when records with values in the **Model** field are added to the Zero Touch Refresh Fulfillment Request \[sn\_itam\_ztr\_fulfillment\_req\] table.

4. Select **Save**.

5. Verify the data on the **Inbound fields** tab, the **Outbound fields** tab, and the **Remote task variables** tab.

The provider defines these values. When you create a remote task, the provider receives the remote task data through the inbound fields and responds with the remote task data through the outbound fields.

6. Select **Activate**.

7. In the pop-up window, verify the mappings of the inbound and outbound variables and select **OK**.