Add a custom product

---
title: Add a custom product
description: If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/add-custom-hardware-model.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Hardware Model Normalization, Integrations and advanced configuration, Configure, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Add a custom product

If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product.

## Before you begin

Role required: ham\_admin

## Procedure

1.  Navigate to **All** > **Asset** > **Administration** > **Custom Products**.

2.  Click **New**.

    |Field|Description|
    |-----|-----------|
    |Name|Name of the custom product.|
    |Manufacturer|Name of the manufacturer.|
    |Description|Description of the product.|
    |Device type|Type of device.|
    |Active|Option that indicates the product is active.|
    |Exclude from content service|Option that indicates that the product will be excluded from the content service.|

3.  Click **Submit**.


## What to do next

After you've created the hardware model, [normalize the model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/normalize-hardware-consumable-models.md).

**Parent Topic:**[Configure Hardware Model Normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/Work-with-hardware-normalization.md)