Asset lifecycle and disposal

Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.

Perform these tasks as needed to manage hardware asset lifecycle and disposal operations in HAM.

Task	Description
Request a Hardware Asset Refresh	Initiate a refresh request to replace an aging or end-of-life hardware asset with a newer model.
Manage refresh of assets using Zero Touch Refresh	Fulfill hardware asset refresh requests of your employees through an external provider using the Zero Touch Refresh flow.
Manage your expiring contracts for leased hardware assets	Use the lease contract expiration flow to act on leased hardware assets before their contracts expire.
Reclaim hardware assets	Reclaim hardware assets from employees who have left the organization or no longer need the assets.
Create a disposal order	Create a disposal order to retire hardware assets that aren't functional or no longer in use.
Donate assets to charity organizations	Donate retired hardware assets to registered charity organizations as part of your disposal process.
Manage asset bundles from your inventory	Track, reserve, or deploy multiple assets together by creating asset bundles from your inventory.
Manage obligations	Create obligation records and tasks to define specific instructions required to fulfill a contract obligation.
Manage contract repository agentic workflow in the Hardware Asset Workspace	Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically.

Request a Hardware Asset Refresh
Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.
Manage refresh of assets using Zero Touch Refresh
Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.
Manage your expiring contracts for leased hardware assets
Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.
Reclaim hardware assets
Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.
Create a disposal order
Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.
Donate assets to charity organizations
Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.
Calculate the active lifecycle phase for a model
Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.
Manage asset bundles from your inventory
Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.
Manage obligations in the Hardware Asset Workspace
Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation.
Manage contract repository agentic workflow in the Hardware Asset Workspace
Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.

Parent Topic:Using Hardware Asset Management

Related topics

Procurement and fulfillment

Inventory and stockroom operations

Repair and maintenance

Attestation and conformance

Reporting and performance

Employee self-service

Manage hardware asset tasks using the Mobile Agent application

title	Asset lifecycle and disposal
description	Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/asset-lifecycle-disposal-ham.html
release	australia
product	Hardware Asset Management
classification	hardware-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	UseHardware Asset ManagementIT Asset ManagementAsset Management