Calculate the active lifecycle phase for a model

task australia Updated Oct 6, 2026 2 min read calculate-active-lifecycle-phase-ham.md
Raw file servicenow.com

Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.

Before you begin

Role required: model_manager or asset

About this task

After you normalize hardware and consumable models, the lifecycle phases on the model lifecycle records are marked as inactive, including the current phase that is active. The system updates this status only after the HAM - Hardware Normalization scheduled job runs, which can take up to 24 hours. Use the Calculate Lifecycle Phase option to refresh the lifecycle phase status immediately.

Procedure

  1. Navigate to Workspaces > Hardware Asset Workspace > Model management.

  2. Select the model tab.

    • Select the Hardware models tab for hardware model records.
    • Select the Consumable models tab for consumable model records.
  3. Select the model record.

  4. Select the appropriate lifecycle tab.

    • Hardware Model Lifecycles tab for hardware model records
    • Consumable Model Lifecycles tab for hardware model records
  5. Select Calculate Lifecycle Phase.

Result

The system recalculates and identifies the correct active lifecycle phase, updating the current_lifecycle_phase flag to true for that phase while marking all other phases as inactive.

Parent Topic:Asset lifecycle and disposal

Related topics

Request a Hardware Asset Refresh

Manage refresh of assets using Zero Touch Refresh

Manage your expiring contracts for leased hardware assets

Reclaim hardware assets

Create a disposal order

Donate assets to charity organizations

Manage asset bundles from your inventory

Manage obligations in the Hardware Asset Workspace

Manage contract repository agentic workflow in the Hardware Asset Workspace

Keywords Active lifecyle phaseRefresh lifecyle phaseHardware modelConsumable model
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