CMDB success advisor for HAM setup

concept australia Updated Sep 10, 2026 1 min read cmdb-sa-ham-config-settings.md
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Use the CMDB success advisor application to configure and manage the CMDB success advisor for Hardware Asset Management (HAM).

Plugins and dependencies

Review the CMDB success advisor application listing in the ServiceNow Store for information about dependencies, licensing or subscription requirements, and release compatibility.

Set up overview

  1. Manage opt in HAM resource categories.

    Opt in to Hardware Asset Management (HAM) license resource categories to make the corresponding model categories available for selection in CMDB success advisor for HAM.

  2. Get started with CMDB success advisor setup for HAM.

    Set up your HAM specific advisor dashboard by selecting model categories to define the HAM advisor scope.

  3. Manage HAM advisor scope in CMDB success advisor.

    After completing the initial setup, you can continue to improve your CMDB data quality by adjusting model category selection for your current HAM goals.

Related topics

Configuring CMDB success advisor

Hardware Asset Management

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