Configure stockrooms · SN Doc Reader

Stockrooms are physical locations where hardware assets are stored before deployment or after return. Configure stockrooms before stockroom technicians begin receiving assets, fulfilling requests, or running inventory audits.

Complete the following tasks with the inventory_admin role to configure a stockroom.

Configuration task	Purpose	Required
Create a stockroom	Creates the stockroom record that defines the name, type, and location of the stockroom	Yes
Create a stockroom type	Defines a custom stockroom type when default types don't meet your organization's needs	If needed
Create a stock rule	Sets minimum and maximum inventory thresholds to trigger automatic replenishment orders	Yes
Associate a stockroom with service locations	Determines which locations the stockroom serves for asset sourcing	Yes
Link stockrooms into a distribution channel	Controls automated stockroom selection when fulfilling asset requests	Yes
Configure stockroom auto-sourcing	Enables AI agents to source hardware assets automatically from the stockroom	If using agentic workflow for sourcing hardware requests
Remove service locations	Removes service locations that the stockroom no longer supports	If needed
Exclude a stockroom from service locations	Prevents a stockroom from appearing in the Stockrooms missing service locations actions card in the Inventory view	If needed
Exclude a stockroom from distribution channels	Prevents a stockroom from appearing in the Stockrooms missing distribution channels actions card in the Inventory view	If needed
Delete a stockroom with assets	Removes a stockroom record that contains assets	Only when removing a stockroom
Delete a stockroom with no assets	Removes a stockroom record with no remaining assets	Only when removing a stockroom

Create a stockroom
Create stockrooms to assign places to assets.
Create a stockroom type
If you need stockroom types that are not included in the base system, you can create a custom stockroom type.
Create a stock rule
Create a stock rule to control what happens when the inventory of a particular asset in a particular stockroom reaches a specified threshold.
Associate a stockroom with service locations
Manage sourcing requests that consume from local stockrooms effectively by associating your stockroom with multiple service locations. Optimize your loaner asset workflow and automated asset tasks by serving multiple locations using a single stockroom.
Link stockrooms into a distribution channel
Link two geographically related stockrooms to create a distribution channel and make the distribution of assets more efficient. You can assign a preference order for each channel to source assets to the stockroom.
Configure a stockroom for automated sourcing by AI agents
Configure a stockroom to enable AI agents in the Manage hardware asset requests agentic workflow to source hardware assets automatically.
Remove service locations
Remove service locations when the associated stockroom doesn't support those locations.
Exclude a stockroom from service locations
Exclude a stockroom from service locations so that the stockroom isn't shown in the Stockrooms missing service locations important actions card in the Inventory view.
Exclude a stockroom from distribution channels
Exclude a stockroom from distribution channels so that the stockroom isn't shown in the Stockrooms missing distribution channels important actions card in the Inventory view.
Delete a stockroom with assets
You can delete a stockroom. If the stock room has assets, you must remove the assets from the stockroom first.
Delete a stockroom with no assets
You can delete a stockroom that has no assets.

Parent Topic:Configuring Hardware Asset Management

title	Configure stockrooms
description	Stockrooms are physical locations where hardware assets are stored before deployment or after return. Configure stockrooms before stockroom technicians begin receiving assets, fulfilling requests, or running inventory audits.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/configure-stockrooms-ham.html
release	australia
product	Hardware Asset Management
classification	hardware-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	ConfigureHardware Asset ManagementIT Asset ManagementAsset Management