Copy a hardware model from the Content lookup portal

task australia Updated Sep 10, 2026 2 min read copy-hardware-model.md

Copy a hardware model record from the Content lookup portal to add a new model entry to the Product Model [cmdb_model] table.

Before you begin

Role required: asset and model_manager

About this task

You can create a product model record by duplicating an existing model from the Content lookup portal. The duplicated model is normalized and relevant fields are automatically populated from the source record. If a record with the same manufacturer, name, and model number exists in the Product Model [cmdb_model] table, you can’t duplicate the model record.

Procedure

Navigate to Hardware Asset Workspace > Content lookup.
Search for a hardware model record.
Open the Model details form by selecting the model number.
Select Copy model details.

On the form, fill in the fields.

Field	Description
Model type	Type of the model.
Model categories	Model categories that the model can be associated with. Model categories are used to create configuration items (CIs) and assets.

Select Create new model.

A confirmation message is displayed.

Result

The model record is created and you’re redirected to the Model record form.

What to do next

To publish the model to the Hardware Catalog, select Publish to Hardware Catalog. For more information about publishing the model to the hardware catalog, see Publish an item to the hardware catalog.
To revert the normalization of the hardware or consumable model, select Revert Normalization. For more information about reverting normalization, see Revert normalization of hardware and consumable models.
To save the changes made to the model record, select Save.

Parent Topic:Configure Hardware Model Normalization

Related topics

Create a hardware or consumable model

Content lookup portal for Hardware Asset Management

68 lines · 3.4 KB Wrap lines

---
title: Copy a hardware model from the Content lookup portal
description: Copy a hardware model record from the Content lookup portal to add a new model entry to the Product Model \[cmdb\_model\] table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/copy-hardware-model.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure Hardware Model Normalization, Integrations and advanced configuration, Configure, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Copy a hardware model from the Content lookup portal

Copy a hardware model record from the Content lookup portal to add a new model entry to the Product Model \[cmdb\_model\] table.

## Before you begin

Role required: asset and model\_manager

## About this task

You can create a product model record by duplicating an existing model from the Content lookup portal. The duplicated model is normalized and relevant fields are automatically populated from the source record. If a record with the same manufacturer, name, and model number exists in the Product Model \[cmdb\_model\] table, you can’t duplicate the model record.

## Procedure

1. Navigate to **Hardware Asset Workspace** &gt; **Content lookup**.

2. Search for a hardware model record.

3. Open the Model details form by selecting the model number.

4. Select **Copy model details**.

5. On the form, fill in the fields.

|Field|Description|
|-----|-----------|
|Model type|Type of the model.|
|Model categories|Model categories that the model can be associated with. Model categories are used to create configuration items \(CIs\) and assets.|

6. Select **Create new model**.

A confirmation message is displayed.

## Result

The model record is created and you’re redirected to the Model record form.

## What to do next

- To publish the model to the Hardware Catalog, select **Publish to Hardware Catalog**. For more information about publishing the model to the hardware catalog, see [Publish an item to the hardware catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/product-catalog/t_PublishAnItemToTheHardwareCatalog.md).
- To revert the normalization of the hardware or consumable model, select **Revert Normalization**. For more information about reverting normalization, see [Revert normalization of hardware and consumable models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/revert-norm-ham.md).
- To save the changes made to the model record, select **Save**.

**Parent Topic:**[Configure Hardware Model Normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/Work-with-hardware-normalization.md)

**Related topics**

[Create a hardware or consumable model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-hardware-consumable-model.md)

[Content lookup portal for Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/content-lookup-ham.md)