Employee self-service
concept australia Updated Sep 10, 2026 3 min read employee-self-sevice-ham.md
Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.
Perform these tasks as needed to manage your hardware assets through self-service.
| Task | Description |
|---|---|
| Request and receive assets using the Zero Touch request flow | Request hardware assets through the Service Catalog and confirm receipt of assets. |
| Request and receive assets using the Zero Touch Refresh flow | Request a hardware asset refresh and confirm receipt of the replacement asset from an external provider. |
| Request a loaner asset | Request a temporary asset for use. |
| Acknowledge receipt of assets on the Employee Center portal | Confirm receipt of hardware or consumable assets reserved and shipped to your location. |
| Confirming the assigned serialized hardware assets | Confirm your assigned serialized hardware through the Now Mobile app or the Employee Center portal. |
| Raise issue related to your asset | Use the Employee Center portal to report and resolve asset issues. |
- Request and receive assets using the Zero Touch request flow
Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider. - Request and receive assets using the Zero Touch Refresh flow
Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider. - Request a loaner asset
Request a temporary or loaner asset or consumable and use it for a short period. - Acknowledge receipt of assets on the Employee Center portal
After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal. - Confirming the assigned serialized hardware assets
As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal. - Raise issue related to your asset on the Employee Center portal
Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.
Parent Topic:Using Hardware Asset Management
Related topics
Inventory and stockroom operations
Manage hardware asset tasks using the Mobile Agent application
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--- title: Employee self-service description: Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/employee-self-sevice-ham.html release: australia product: Hardware Asset Management classification: hardware-asset-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Use, Hardware Asset Management, IT Asset Management, Asset Management] --- # Employee self-service Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile. Perform these tasks as needed to manage your hardware assets through self-service. |Task|Description| |----|-----------| |[Request and receive assets using the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/request-receive-assets-ztr.md)|Request hardware assets through the Service Catalog and confirm receipt of assets.| |[Request and receive assets using the Zero Touch Refresh flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/request-receive-assets-ztref.md)|Request a hardware asset refresh and confirm receipt of the replacement asset from an external provider.| |[Request a loaner asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/loaner-asset-request.md)|Request a temporary asset for use.| |[Acknowledge receipt of assets on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/receive-assets-employee-center.md)|Confirm receipt of hardware or consumable assets reserved and shipped to your location.| |[Confirming the assigned serialized hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/confirming-assets-emp-portal-mobile.md)|Confirm your assigned serialized hardware through the Now Mobile app or the Employee Center portal.| |[Raise issue related to your asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/report-asset-issue-attestation.md)|Use the Employee Center portal to report and resolve asset issues.| - **[Request and receive assets using the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/request-receive-assets-ztr.md)** Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider. - **[Request and receive assets using the Zero Touch Refresh flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/request-receive-assets-ztref.md)** Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider. - **[Request a loaner asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/loaner-asset-request.md)** Request a temporary or loaner asset or consumable and use it for a short period. - **[Acknowledge receipt of assets on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/receive-assets-employee-center.md)** After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal. - **[Confirming the assigned serialized hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/confirming-assets-emp-portal-mobile.md)** As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal. - **[Raise issue related to your asset on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/report-asset-issue-attestation.md)** Get the issue related to your assets resolved by reporting the issue on the Employee Center portal. **Parent Topic:**[Using Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-classic.md) **Related topics** [Procurement and fulfillment]() [Inventory and stockroom operations]() [Repair and maintenance]() [Asset lifecycle and disposal]() [Attestation and conformance]() [Reporting and performance]() [Manage hardware asset tasks using the Mobile Agent application]()
| title | Employee self-service |
| description | Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/employee-self-sevice-ham.html |
| release | australia |
| product | Hardware Asset Management |
| classification | hardware-asset-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | UseHardware Asset ManagementIT Asset ManagementAsset Management |