Fulfilling hardware asset requests
concept australia Updated Sep 10, 2026 1 min read fulfilling-hardware-asset-requests.md
You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.
- ServiceNow Otto for Hardware Asset Management (HAM) AI agent collection Help manage hardware asset requests agentic workflow
Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders. - Fulfill hardware asset requests manually by using the Standard Hardware Asset Request flow
Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.
Parent Topic:Procurement and fulfillment
Related topics
Use Advanced Shipment Notification
39 lines · 2.3 KB
--- title: Fulfilling hardware asset requests description: You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/fulfilling-hardware-asset-requests.html release: australia product: Hardware Asset Management classification: hardware-asset-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Procurement and fulfillment, Use, Hardware Asset Management, IT Asset Management, Asset Management] --- # Fulfilling hardware asset requests You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow. - **[ServiceNow Otto for Hardware Asset Management \(HAM\) AI agent collection Help manage hardware asset requests agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/now-assist-ham-fulfill-req-agent-workflow.md)** Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders. - **[Fulfill hardware asset requests manually by using the Standard Hardware Asset Request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hardware-request-flow.md)** Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application. **Parent Topic:**[Procurement and fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/procurement-fulfillment-ham.md) **Related topics** [Use Advanced Shipment Notification]() [Create an inventory stock order request]() [Manage RMA requests]() [Manage loaner assets]() [Track shipments using the integration framework]()
| title | Fulfilling hardware asset requests |
| description | You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/fulfilling-hardware-asset-requests.html |
| release | australia |
| product | Hardware Asset Management |
| classification | hardware-asset-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Procurement and fulfillmentUseHardware Asset ManagementIT Asset ManagementAsset Management |