Hardware Asset Management

reference australia Updated Sep 10, 2026 3 min read ham-landing-page.md
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The ServiceNow® Hardware Asset Management (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.

Watch this short video for an introduction to the Hardware Asset Management application.

[Omitted video] Description: Hardware Asset Management overview

Note: Beginning with the ServiceNow AI Platform® Washington DC release, limited support is provided for the Hardware Asset Management Core UI interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform release, the best approach is moving to the new workspace experience. For more information, see KB1584544, Hardware Asset Workspace and Next Experience UI.

Explore[Omitted image "bus-explore.svg"] Alt text: Learn the key features and business value that the Hardware Asset Management application offers.

Configure[Omitted image "bus-optimize-manage.svg"] Alt text: Activate Hardware Asset Management supporting plugins and assign roles.

Use[Omitted image "bus-manage.svg"] Alt text: Use the Hardware Asset Management to efficiently manage your hardware assets.

Reference[Omitted image "bus-learn.svg"] Alt text: Improve your business processes and practices by visualizing actionable data.

Hardware Asset Management integrations[Omitted image "bus-integration-and-apis.svg"] Alt text:Connect Hardware Asset Management with ServiceNow applications and external systems to extend your asset management capabilities.

ServiceNow Otto for Hardware Asset Management[Omitted image "bus-ai-otto.svg"] Alt text:Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate hardware asset requests and repairs using agentic workflows.

Device as a Service (DaaS)[Omitted image "bus-laptop.svg"] Alt text:Use the Device as a Service (DaaS) feature to provide assets and asset management services to customers of DaaS providers via a subscription model.

 

 
Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

Learn

What is Hardware Asset Management?

  • Exploring Hardware Asset Management
    Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.
  • Configuring Hardware Asset Management
    Configure Hardware Asset Management to have centralized asset data for accurate inventory and insights, automate the IT life cycle with workflows, and reduce the asset costs and risks.
  • Using Hardware Asset Management
    Use the Hardware Asset Management application to manage your hardware and consumable assets.
  • Hardware Asset Management reference
    Reference topics provide additional information about the lists and forms that you use to configure and administer Hardware Asset Management.
  • Hardware Asset Management integrations
    The Hardware Asset Management (HAM) application integrates with external systems and ServiceNow platform capabilities to extend asset data quality, lifecycle visibility, and device management across your organization.
  • Device as a Service
    The Device as a Service (DaaS) feature provides assets and asset management services to the customers of DaaS providers via a subscription model.

Parent Topic:Asset Management

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