Hardware Asset Management subscription

The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management application- ServiceNow Hardware Asset Management.

Note: You must install Hardware Asset Management from ServiceNow Store to help you automate tasks and simplify work.

Get the most out of your asset data to save time and resources with the following prescriptive workflows or features.

The following base system features of Core Asset Management are provided with ServiceNow IT Service Management (ITSM) and Customer Service Management (CSM) product.

Asset and model records
Stockrooms
Transfer orders
Purchase orders
Contracts
Mobile asset receiving
Mobile - My Assets

For more information, see Base Asset Management and Manage Hardware Asset Management subscriptions.

Hardware Asset Management licensing
Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use.
Licensing framework for Hardware Asset Management solutions
Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.

Parent Topic:Exploring Hardware Asset Management

title	Hardware Asset Management subscription
description	The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management application- ServiceNow Hardware Asset Management.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/ham-subscription.html
release	australia
product	Hardware Asset Management
classification	hardware-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	8
keywords	HAM licensingHardware Asset Management licensing
breadcrumb	ExploreHardware Asset ManagementIT Asset ManagementAsset Management